Settlement Officer

1 week ago

Bonifacio Global Metro Manila, Philippines GBSS Full time ₱1,200,000 - ₱2,400,000 per year

About the Role

We're looking for a detail-oriented Settlement Officer who thrives in a fast-paced, process-driven environment. In this role, you'll be at the frontline of loan processing and solicitor instruction handling—ensuring accuracy, timeliness, and quality in every transaction. You'll play a key part in supporting the end-to-end settlement process, maintaining compliance, and collaborating with multiple departments to keep operations running smoothly. If you're someone who takes pride in getting things right the first time and enjoys being part of a team that values precision and service excellence, this role is for you.

Who We Are

At GBSS, we're not your average BPO—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen Grow with GBSS, where your potential meets opportunity.

What You'll Be Doing

  • Loan Disbursement and Settlement – Manage the end-to-end loan disbursement process, oversee settlement activities, and ensure accurate and timely submission of settled loans.
  • Solicitor Coordination – Issue and allocate solicitor instructions to support smooth settlement processing.
  • Documentation and Reporting – Prepare and submit required documents (e.g., LMI certificates), maintain reports, and ensure proper archiving of records.
  • Pipeline Management – Monitor and follow up on pipeline loans to support settlement targets and timelines.
  • Compliance and Packaging – Handle packaging requirements and ensure all settlements comply with internal and regulatory standards.

About You

Required

  • Exceptional attention to detail and accuracy – with the ability to manage high-volume tasks while maintaining quality and compliance.
  • Excellent communication and stakeholder management skills – both verbal and written, with a customer-focused approach.
  • Highly organized and proactive – able to prioritize effectively, meet deadlines, and work collaboratively in a fast-paced team environment.

Desirable

  • Knowledge of mortgage processing procedures – including familiarity with the Australian non-bank mortgage industry, NCCP Act, Privacy Act, and compliance frameworks (Responsible Lending, AML/CTF).
  • Experience in mortgage settlements – particularly within the Australian market; exposure to the New Zealand non-bank sector is an advantage.

Why Join Us?

  • HMO Benefit + free dependent
  • Leave accrual upon hiring
  • Wellness perks
  • Specific client-initiated benefits

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