IT Operations Manager

POSITION SUMMARY

The IT Operations Manager is responsible for overseeing the day-to-day operations of the organization's IT systems, ensuring they run smoothly, efficiently, and securely. This role involves managing IT infrastructure, coordinating with different departments, and leading a team of IT professionals to support the organization's technological needs.

DUTIES AND RESPONSIBILITIES

· IT Operations Management:

o Oversee the daily operations of IT infrastructure, including servers, networks, data centers, and cloud environments.

o Ensure the stability, security, and scalability of IT systems to meet the organization's needs.

o Develop and implement operational procedures to maintain system availability and performance.

· Team Leadership and Development:

o Lead, mentor, and manage a team of IT professionals, including system administrators, network engineers, and support staff.

o Foster a collaborative and proactive team environment, encouraging continuous learning and professional development.

o Ensure the IT team is adequately resourced and equipped to handle the organization's IT needs.

· Incident and Problem Management:

o Manage and respond to IT incidents, ensuring timely resolution and minimal disruption to business operations.

o Conduct root cause analysis for recurring issues and implement solutions to prevent future occurrences.

o Maintain and update incident management and disaster recovery plans.

· Vendor and Service Management:

o Manage relationships with external vendors and service providers, ensuring they meet performance and service level agreements (SLAs).

o Evaluate and select new technologies and vendors to enhance IT operations.

o Negotiate contracts and manage budgets for IT services and solutions.

· System Monitoring and Performance Optimization:

o Implement monitoring tools and practices to proactively identify and resolve potential issues.

o Optimize the performance of IT systems, ensuring they meet current and future business requirements.

o Regularly review and update system configurations to enhance efficiency and reliability.

· Security and Compliance:

o Ensure IT systems comply with relevant security protocols, data protection laws, and industry regulations.

o Implement and maintain security measures, including firewalls, encryption, and access controls, to protect the organization's data and IT assets.

o Conduct regular security assessments and audits to identify and address vulnerabilities.

· Strategic Planning and Project Management:

o Collaborate with senior management to develop IT operations strategies that align with the organization's goals.

o Plan and execute IT infrastructure projects, including upgrades, migrations, and new implementations.

o Manage project timelines, budgets, and deliverables, ensuring successful completion within scope.

· Budgeting and Resource Management:

o Develop and manage the IT operations budget, ensuring cost-effective use of resources.

o Monitor IT expenditures, identifying opportunities for cost savings and efficiency improvements.

o Allocate resources effectively to support ongoing operations and future projects.

COMPETENCIES

· In-depth knowledge of IT infrastructure, cloud environments, and system administration.

· Proven experience leading IT teams and managing cross-functional projects.

· Ability to analyze systems and processes to identify areas for improvement.

· Skilled in resolving technical issues and implementing sustainable solutions.

· Strong planning, organizational, and execution skills for managing large IT projects.

· Solid understanding of cybersecurity best practices and compliance standards.

· Effective communication with both technical and non-technical stakeholders.

· Confidence in making informed decisions under pressure and with limited information.

EDUCATION

· Bachelor's degree in Information Technology, Computer Science, or a related field (required).

· Master's degree in Information Systems, Business Administration, or IT Management (preferred).

· Certifications such as ITIL, PMP, CompTIA Security+, or Cisco/Microsoft certifications are advantageous.

EXPERIENCE

· 7–10 years of experience in IT operations or infrastructure management.

· At least 3–5 years in a leadership or managerial role.

· Hands-on experience with server and network administration, cloud platforms (e.g., AWS, Azure), and monitoring tools.

· Proven track record of managing IT projects, budgets, and teams in a fast-paced environment.

· Experience with IT service management (ITSM) frameworks and compliance standards (e.g., ISO, GDPR, NIST).

Job Type: Full-time

Work Location: In person