Job Responsibilities

• Design, develop, and deliver technical training programs (classroom, virtual, or blended) tailored to employee or client needs.
• Conduct training sessions on software, systems, tools, or technical processes.
• Assess training needs through surveys, interviews, and skill gap analyses.
• Create instructional materials such as manuals, guides, e-learning modules, and job aids.
• Evaluate training effectiveness through assessments, feedback, and performance metrics.
• Stay updated with emerging technologies and industry best practices to integrate into training content.
• Provide coaching and technical support to employees post-training.
• Collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of content.
• Customize training for various levels of learners (beginner to advanced).
• Maintain records of training activities, attendance, and participant progress.

Qualifications

• Graduate of Bachelor's degree in Education, Information Technology, Computer Science, Engineering, or related field (or equivalent work experience).
• Proven experience as a Technical Trainer, Corporate Trainer, or in a similar role.
• Experience in instructional design and curriculum development is a plus.
• Strong knowledge of the technical subject matter (software, IT systems, or relevant tools).
• Excellent presentation, facilitation, and communication skills.
• Ability to simplify complex technical concepts for non-technical learners.
• Proficiency in Learning Management Systems (LMS) and e-learning authoring tools.
• Strong organizational and documentation skills.
• Adaptability to different learning styles and training environments.
• Analytical skills to assess training effectiveness and learner progress.

Preferred / Not Required:

• Certifications such as CompTIA CTT+ (Certified Technical Trainer), Microsoft Certified Trainer (MCT), or equivalent.
• Experience in blended learning, e-learning design, or virtual training platforms (Zoom, MS Teams, etc.).
• Background in project management or process improvement (Lean Six Sigma, Agile, etc.).

Job Type: Full-time

Benefits:

• Company events
• Employee discount
• Health insurance
• On-site parking
• Paid training

Work Location: In person