Current jobs related to Operations Team Leader BPO - Cubao, National Capital Region - Offshore Business Processing

  • Sales Operations Analyst

    4 days ago

    Cubao, National Capital Region, Philippines RingCentral Full time ₱600,000 - ₱720,000 per year

    Partner Operations AnalystSay hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2...

  • Sales Reports Analyst

    4 days ago

    Cubao, National Capital Region, Philippines RingCentral Full time ₱600,000 - ₱720,000 per year

    Reports Analyst, Sales CompensationSay hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral...

  • Senior Sales Analyst

    4 days ago

    Cubao, National Capital Region, Philippines RingCentral Full time ₱720,000 - ₱960,000 per year

    Senior Pricing AnalystSay hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2...

  • HS Grad with no BPO exp accepted

    2 weeks ago

    Cubao, National Capital Region, Philippines Sapient Communication Inc. Full time ₱20,000 - ₱25,000 per year

    We're growing and we want YOU to be part of our Customer Service Representative team in Metro Manila Experience a one-day hiring process and salary offer up to 37K plus monthly commissionsYour Day-to-Day:Handle customer inquiries, provide solutions, and resolve issues across various channels.Offer accurate information about products, services, and company...

  • CNC Laser Cutting Operator

    7 days ago

    Cubao, National Capital Region, Philippines BLUESTEEL Industries Inc Full time ₱104,000 - ₱130,878 per year

    Job SummaryEnsures the achievement of daily production plans of laser cutting section; abides by code of discipline and standard operating procedures; able to follow work instructions and collaborate with other operators in order to approve productivity and product quality.Duties and ResponsibilitiesEnsures that daily production plan is metEnsures the...

  • HR Supervisor

    4 days ago

    Cubao, National Capital Region, Philippines OFFSHORE BUSINESS PROCESSING INC. Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilities:• Responsibility as HR Supervisor will be far from one-dimensional. You'll undertake wide range of HR task on compensation and benefits, employee and...

  • Industrial Wet Paint and Powder Coating Operator

    7 days ago

    Cubao, National Capital Region, Philippines BLUESTEEL Industries Inc Full time ₱158,600 per year

    Job SummaryImplements all processes related to metal preparation, wet painting, and powder coating.Duties and ResponsibilitiesResponsible all aspects of painting and/or powder coating from metal preparation to masking, coating, retapping, etc.Coordinates with the Production Supervisor to meet deadlines.Coordinates with the Quality Assurance section to meet...

  • Admin Associate

    2 weeks ago

    Cubao, National Capital Region, Philippines Alberto Shoes Corporation Full time ₱20,000 per year

    About the roleThe Admin Associate – Store Concerns & Maintenance is responsible for supporting the daily administrative operations of the store, with a focus on addressing facility-related issues, coordinating maintenance tasks, and ensuring a clean, safe, and operational store environment. This role acts as the liaison between store teams, vendors, and...

  • Hotel Booking Reservations- Chat Support

    4 weeks ago

    Cubao, National Capital Region, Philippines Orbit Dynamics Full time

    Start Your Career with Us and Make an Impact in HospitalityWe're looking for dynamic, customer-focused individuals for both voice and non-voice roles, with night shift availability. Whether you're assisting guests with bookings or resolving inquiries with care, your contribution will help shape unforgettable guest experiences.What's In It For You?•...

  • Account Manager

    6 days ago

    Cubao, National Capital Region, Philippines YFC-Boneagle INTERNATIONAL INC. Full time ₱300,000 - ₱500,000 per year

    We are looking for an Outbound Sales Representative for a fast-growing and pioneering US-based company.Work Onsite (Gateway Tower, Cubao)US Tech Company (In-house)Competitive Salary with Health Care Coverage (as early as two months)Great Career Growth Opportunity – Establishing PH Operations (on-ramp)Work-life Integration (Weekends Off, Usually no work on...

Operations Team Leader BPO

2 weeks ago

Cubao, National Capital Region, Philippines Offshore Business Processing Full time ₱400,000 - ₱450,000 per year

A candidate must have competent leadership skills to help the team to improve and develop efficiently. Take the lead to OBP by clicking the apply button now

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning

Responsibilities

  • Develop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs that drive key behaviors and motivate employees
  • Provide work direction of all team members on enhancing organization performance and career progression
  • Manage the day to day operation of the accounts of the company
  • Manage staffing level to ensure that staffing needs meets business requirements
  • Manage and coordinate workflow to achieve established business targets and objectives.
  • Develops action plan, key projects and initiative to bridge gaps.
  • Ensure that all performance and service standards are met in the areas of quality, processing time and productivity
  • Attend regular meetings with management to improve productivity, product knowledge, and customer satisfaction
  • Deliver complex client engagements that help identify, design, and implement creative business solutions for the company
  • Submit weekly and monthly report to the Team Manager / Director of Business Operations
  • Address the needs, concerns, performance issues, motivation issues, and conflicts of the Teams
  • Partner with Human Resources, Training and Quality departments to develop and implement policies and programs to support the company's business strategies
  • Enhance overall value through assessing service level operation efficiencies and stream lining processes to ensure that our requirements are met in a cost-effective manner
  • Keep customer needs at the forefront of all business strategies, initiatives and decisions and evaluate all actions in terms of their value to the customer
  • Understand customer service level agreements as assigned

Requirements

  • Candidate must have a minimum of 3 years' experience as a Team Leader in a BPO environment
  • Possesses excellent communication skills: listening, verbal and written. Proficient in MS Office, Strong PowerPoint and Excel skills
  • Demonstrated ability to implement and develop strategies, build action plans and set goals
  • Possesses excellent reporting skills
  • Previous leadership/supervisory experience in a BPO environment/freight forwarding company
  • Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization and planning skills
  • Demonstrated ability to deal with issues involving clients
  • Demonstrated experience in handling complex employee issues
  • Must know how to mentor staff
  • Must be extremely knowledgeable of process and client management
  • Must have experience in developing business processes leading to increased operational efficiency
  • Exhibits good understanding of statistical reports, workforce management and staffing
  • Willing and able to work on a shifting schedule and holiday
  • Applicants must be willing to work in Ortigas or Cubao

Job Type: Full-time

Pay: Php40, Php45,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person