Senior Operator

Job Summary

What This Role Offers You

Working with us means being part of a team that gets things done—and enjoys the journey. You can expect:

• HMO on Day 1 – your health and peace of mind come first
• Bonuses, incentives, and recognition – we reward results
• Skill-building and training – we invest in your growth
• Work-life balance – because your time matters
• Opportunities to travel or cross-train as you grow
• A supportive, collaborative culture that brings out your best

Responsibilities

Your Day-to-Day Responsibilities

Your role is critical to ensuring a seamless flow of import/export shipments. You'll be in charge of:

Client specific Tasks:

AP / AR Functions:

• Accounts Payable - Job Posting
• Accounts Payable - Overhead Posting
• Accounts Payable - Payment Matching
• Accounts Payable - Vendors Statement of Account Reconciliation
• Accounts Receivable - Collection Call
• Accounts Receivable - Collection Call Follow-up/Update
• Accounts Receivable - Creation of Statement of Account
• Accounts Receivable - Credit Review
• Accounts Receivable - Job Invoicing and Posting
• Accounts Receivable - Payment Receipting
• Accounts Receivable - Reminder Call
• Accounts Receivable and Payable - E-Docing
• Accounts Receivable and Payable - WIP and ACRs Review

Admin Tasks:

• Adhoc Tasks Assigned by Support Team Manager
• Agent Onboarding - Agent Set-up Form
• Agent Onboarding - Organization Creation/Update
• Client Onboarding - Client Set-up Form
• Client Onboarding - Credit Approval Request
• Client Onboarding - Credit Check
• Client Onboarding - Internal Credit Limit Checklist
• Client Onboarding - Organization Creation/Update
• Client Onboarding - Trade Reference Check
• Exchange Rates Updates

Operations:

• Email Handling
• Job Registration - Air Freight
• Job Registration - E-Docing
• Job Registration - Road Freight
• Job Registration - Sea Freight
• Job Registration Update - Air Freight
• Job Registration Update - Road Freight
• Job Registration Update - Sea Freight

Generic tasks

• Enter data from source documents into prescribed computer database, files and forms
• Check completed work for accuracy and correct data when necessary
• Comply with data integrity and security policies
• Provide customers with product and service information with highest quality standard
• Research required information using available resources

Operations

• Creating and managing orders for new shipments
• Creating import and export FCL, LCL, and Air forwarding jobs
• Sending pre-alerts, manifest, arrival notice, forwarding instructions and other documents
• Lodging Sea Cargo, Export Customs Manifest, PRA
• Sending documents to brokers for Import Clearance, EDN request for Export Clearance
• Sending cartage advise, EDO, and other necessary documents to transport
• Coordinate cartage with transport and client
• Monitor customs clearance, follow up on missing documents and requirements to complete clearance
• Send invoices to the clients once costing is approved and follow-up payment
• Send payment request for COD payments such as: disbursements to broker, port charges to shipping line
• All email correspondence

Requirements

What You Bring to the Team

We're looking for someone who's ready to hit the ground running, with:

• 3–4 years of experience in freight forwarding or logistics (required)
• Preferably a Licensed Customs Broker
• Hands-on experience with import/export data entry
• Graduate of BS Customs Administration or related program
• Familiarity with CargoWise (a big advantage)
• Typing speed of 45 WPM or more, with a strong focus on accuracy
• Detail-oriented, organized, and able to multitask
• High computer literacy and MS Office proficiency
• Strong English communication skills—both written and verbal
• A proactive mindset and ability to stay calm under pressure
• A true team player who thrives in a fast-paced environment