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Restaurant Supervisor for Wangfu Vertis

2 weeks ago

Quezon City, National Capital Region, Philippines Binondo Food Corporation Full time ₱220,000 - ₱264,000 per year

The Restaurant Supervisor is responsible for assisting in the smooth daily operations of the restaurant, ensuring consistent food quality, excellent service, and effective staff performance. This role requires close coordination with the kitchen, dining team, and management to deliver an exceptional guest experience.

Reporting Line: Reports directly to the Area Manager

Responsibilities and Tasks

Service Related

  • Monitor smooth service flow and ensure standard service sequence for all customers.
  • Ensure high-level customer service and guest engagement from all service staff.
  • Respond promptly and appropriately to guest inquiries and requests.
  • Oversee reservations and ensure proper execution.
  • Address and resolve guest complaints, escalating when necessary.
  • Build professional yet friendly relationships with guests, especially regulars.
  • Develop action plans to address service challenges before they impact customers.
  • Anticipate events or situations that may affect customer turnout.

Product Related

  • Work closely with the kitchen to ensure smooth coordination of food and beverage service.
  • Monitor stock levels and coordinate replenishment of items.
  • Ensure only excellent quality food and beverages are served.
  • Guarantee timely arrival of all guest orders and prevent missed items.

Staff Related

  • Maintain a positive, supportive, and productive work environment.
  • Ensure proper staffing levels and prepare staff rosters.
  • Monitor staff attendance and performance.
  • Train, orient, and coach new and existing team members.
  • Delegate tasks effectively and ensure staff efficiency in assigned stations.
  • Enforce company policies, processes, and protocols.
  • Report staff violations to HR and provide recommendations for performance improvement.

Admin Related

  • Ensure proper management and use of company resources.
  • Report damages and coordinate repairs/maintenance.
  • Maintain accurate financial and operational reports.
  • Uphold cleanliness, hygiene, health, and safety standards across the restaurant.
  • Conduct regular checks on fixtures, equipment, and facilities.

Management Related

  • Provide weekly reports to the Area Manager on operations, staff, and sales performance.
  • Coordinate closely with the management team on plans and strategies.
  • Attend management meetings and consultations.
  • Understand and monitor profit, sales, and revenue performance.
  • Implement management rules, procedures, and company policies.
  • Maintain confidentiality on all management and operational matters.

Others

  • Perform other tasks assigned by management.
  • Cooperate with other departments and employees as needed.
  • Be willing to work flexible schedules, especially during peak seasons, events, weekends, and holidays.

Base: Restaurant-based with office reporting, as needed

Requirements

  • Graduate of bachelor's degree in Restaurant Management, Food and Beverage Service, Hospitality Industry, Business, or equivalent.
  • At least three years' experience in the same industry and same capacity.
  • Excellent oral and written communication skills.
  • With analytical and organizational skills.
  • Pleasant and positive work disposition.

Job Types: Full-time, Permanent

Pay: From Php22,000.00 per month

Benefits:

  • Company events
  • Flextime
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

Expected Start Date: 08/25/2025