Customer Service Representative

4 days ago

Kasilawan P, Philippines MDS Call Solutions Inc. Full time ₱150,000 - ₱250,000 per year

The Customer Service Representative will provide first line customer service and escalation through telephone, e-mails, chat as raised by the clients. Provide reports, analysis and recommendations on how to resolve the issues received and handled by the team.

  • Serves customers by providing product and service information and resolving product and service requests/problems.
  • Requires general knowledge of company, products and/or services and multiple system applications.
  • Establishes and maintains very good customer assistance for superb customer satisfaction.
  • Completes all duties with minimal supervision; self-directed and self-sufficient.
  • Probes for customer interest and needs as well as record information in appropriate computerized system.
  • Handles customer's problems arising from various products supported.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintains the confidentiality of Customer's information without exception.
  • Meets and maintains established department goals.
  • Communicates in a friendly, positive and professional manner.
  • Takes responsibility for follow up to ensure customer needs and expectations are satisfied.
  • Communicates with Team Leader, team members and other teams regarding problems, solutions and trends and communicates with co-workers to research problems and find solutions.
  • Ensures proper use and maintenance of both hardware and software used in performing the job.
  • Ensures that service levels are achieved as communicated by the Team Leaders, Operations Manager and/or Operations Supervisor.
  • Any other task/duties as assigned.

Job Types: Full-time, Permanent, Fixed term, Fresh graduate

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Flextime
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Language:

  • English (Preferred)

Work Location: In person

  • Customer Service Representative

    1 hour ago

    Malanday P, Philippines Merit Stainless Steel Full time ₱200,000 - ₱240,000 per year

    Job Title: Customer Service Representative – Design DepartmentCompany: Merit Stainless Steel Inc.Location: Marikina City, Metro ManilaJob Type: Full-timeAbout the RoleWe are looking for a Customer Service Representative to join our Design Department. The successful candidate will be the first point of contact for clients, handling calls, inquiries, and...

  • Customer Service Representative

    2 weeks ago

    Polomolok P, Philippines Ideas Unlimited LLC Full time ₱204,000 per year

    Job Description:The Customer Service Representative is responsible for providing excellent customer support by responding to inquiries, resolving issues, and ensuring a positive customer experience across phone, email, and chat channels. This role requires strong communication skills, attention to detail, and the ability to handle customer concerns with...

  • customer service representative

    2 weeks ago

    Malabon P, Philippines Odd Cubes Inc. Full time ₱120,000 - ₱180,000 per year

    Bachelor's degree in Business, Sales and Marketing, or related fieldAt least 1-2 years of proven experience as a Sales Representative, Account Executive, Customer Service Representative or in other sales/customer (manufacturing/distribution/sales/marketing)Preferably has experience in Insurance Company is a plusExcellent communication/presentation skills and...

  • Customer Service Representative

    1 week ago

    Fort Bonifacio P, Philippines Satellite Office Solutions Full time ₱1,200,000 - ₱1,800,000 per year

    Customer Support Representatives provide a critical front line of support via telephone, email and webchat for customers. Customer Support Representatives coordinate within our teams to provide customers with information on our products and services, loan servicing queries, new loan applications and technical support with our products.KEY RESPONSIBILITIESAct...

  • Customer Service Representatives

    3 days ago

    Ormoc City P, Philippines Virtual Staffing Solutions Full time ₱250,000 - ₱500,000 per year

    DescriptionVirtual Staffing Solutions is seeking Personal Care Customer Service Representatives to join our growing team.The Personal Care Customer Service Representative will act as the first point of contact for clients, patients, and caregivers who require assistance with personal care and home health services. This role is responsible for delivering...

  • Customer Service Representatives

    3 days ago

    Ormoc City P, Philippines Virtual Staffing Solutions Full time ₱250,000 - ₱500,000 per year

    DescriptionVirtual Staffing Solutions is seeking Home Care Customer Service Representatives to join our growing team.The Home Care Customer Service Representative will act as the first point of contact for clients, patients, and caregivers who require assistance with personal care and home health services. This role is responsible for delivering exceptional...

  • Customer Service Representative

    4 days ago

    General Santos P, Philippines SixEleven Full time

    URGENT HIRING: Customer Service Representative (Office-Based)Company: Sixeleven Global Services and SolutionsLocation: 4th Floor, Joji Ilagan International School, Leon Lledo St., General Santos City, 9500Work Setup: Office-Based | Employment Type: Full-TimeStart Date: ASAPSalary: ₱13,000 to ₱20,000 (Based on qualifications and assigned account)Job...

  • Customer Service Representative

    7 days ago

    Cebu City P, Philippines Talentbuzz Full time ₱216,000 - ₱252,000 per year

    We're Building Our Talent Pool for Customer Service RepresentativesAre you passionate about helping people and creating positive customer experiences? We're preparing for upcoming opportunities and are building a strong talent pool of Customer Service Representatives. If you're looking to be part of a dynamic team, we'd love to hear from youWhat You'll...

  • Customer Service Representative

    1 week ago

    Cebu City P, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱396,000 per year

    WE ARE HIRING – CSR (Customer Service Representative)Location: 1Nito Tower, Archbishop Reyes Avenue, Lahug, Cebu CityPosition: Customer Service Representative (CSR)Site Assignment: 1Nito Site – Cebu CityCompensation Package:Basic Salary:PHP 24,000 – Entry-levelPHP 25,000 – Mid-levelPHP 26,000 – With strong experienceNon-Taxable Allowance (NTA): PHP...

  • Customer Service Representative

    3 days ago

    Cebu City P, Philippines Stark Asia Solutions, Inc Full time ₱14,500 - ₱24,200 per year

    CUSTOMER SERVICE REPRESENTATIVES (Healthcare Account)Onsite – Cebu IT ParkOne-Day Hiring ProcessQualificationsSenior High School Graduate or College GraduateWith or without BPO experienceMust have strong English communication skillsSalary Package₱14,500 – ₱15,500 basic salary for fresh graduates (based on interview performance) + ₱2,000 NTAUp to...