IT Manager

The Regional IT Manager will oversee and ensure the reliable operation, security, and performance of the organization's IT infrastructure, networks, and end-user support services. This role is responsible for managing IT systems across data centers and regional servers while also leading network operations and ensuring efficient IT service delivery through strong service management practices. Manage a team of highly technical background to ensure the highest availability of services.

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Engineering, or related discipline
• 10+ years of experience in IT infrastructure and operations
• With at least 3 years experience in a management capacity
• With experience managing local sites for BPO companies
• Strong hands-on experience in enterprise systems, virtualization (VMware/Hyper-V), and network architecture
• Proven experience managing tools and platforms like Microsoft 365, Zscaler, Intune, and Network solutions
• Familiarity with ITSM frameworks (e.g., ITIL) and tools like ServiceNow, ITSM, or JIRA

Job Responsibilities:

IT Infrastructure Management

Oversee the daily operations and strategic planning of server infrastructure (on-premise and cloud).

Manage hypervisor environments (e.g., VMware, Hyper-V) including provisioning, upgrades, and lifecycle maintenance.

Ensure high availability and disaster recovery planning for regional servers and enterprise data center operations.

Coordinate server performance monitoring, backup strategies, and patch management.

Network Operations

Lead the network team responsible for maintaining LAN, WAN, WLAN, VPN, and various connectivity.

Ensure network scalability, uptime, and resilience by implementing best-in-class configurations and redundancy.

Collaborate with ISPs and telecom vendors for performance SLAs, issue resolution, and capacity planning.

Perform regular network performance assessments and optimize infrastructure for security and efficiency.

End-User Support & IT Service Management

Manage a team responsible for first- and second-level support covering incidents, service requests, and technical troubleshooting.

Implement and improve ITIL-based practices for Incident Management, Problem Management, Change Management, and Service Request fulfillment.

Establish KPIs and SLAs for service desk performance and end-user satisfaction.

Ensure continuous improvement through root cause analysis, knowledge base updates, and user training initiatives

Enterprise Applications & Strategic IT Initiatives

Lead the implementation, integration, and lifecycle management of enterprise applications including:

Microsoft Office Suite

Zscaler: Cloud security platform management, including ZIA/ZPA configurations and policy enforcement.

Microsoft Intune: Endpoint management and mobile device security policies.

RNODE: Manage regional node configurations and optimizations.

SD-WAN: Design and optimize wide-area network performance and reliability.

Coordinate with internal stakeholders and vendors to ensure smooth rollout of IT projects and system upgrades.

Evaluate emerging technologies for potential integration to improve business performance and security posture.

Job Types: Full-time, Permanent

Pay: Up to Php170,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• Are you open to a Midshift/Nightshift (must be flexible depending on business demands) schedule?
• Are you open to a 100% onsite work setup, requiring you to report to the Taguig office?
• How many years of experience do you have as an IT Manager?
• How strong is your hands-on experience with enterprise systems, virtualization technologies (e.g., VMware, Hyper-V), and network architecture?
• Do you have proven experience managing tools and platforms such as Microsoft 365, Zscaler, Intune, and network solutions?
• How experienced are you with ITSM frameworks (e.g., ITIL) and tools like ServiceNow, ITSM, or JIRA?
• Do you have experience managing local sites for BPO companies? If yes, which sites have you handled?
• On a scale of 1 to 10, with 10 being the highest, how would you rate your English communication skills?

Education:

• Bachelor's (Required)

Work Location: In person