IT Customer Support Specialist

2 weeks ago

Cagayan de Oro P, Philippines CK Children's Publishing Full time ₱200,000 - ₱240,000 per year

IT Customer Support Specialist

Company: CK Children's Publishing

Location: Cagayan de Oro City, Misamis Oriental

Work Setup: On-site

About Us

CK Children's Publishing is a tech-driven education company offering digital and print solutions for schools nationwide. Our products include Learning Management Systems (LMS), School Management Systems (SMS), robotics courseware, and digital textbooks — all designed to make education smarter and more connected.

We're expanding our IT department and looking for a customer-focused problem solver who can assist our clients and partner schools in using our systems effectively.

Position Overview

As an IT Customer Support Specialist, you'll be the first point of contact for our clients' technical inquiries. You will handle support tickets, provide troubleshooting assistance, guide users through system features, and coordinate with our IT development team to ensure smooth resolution of issues.

This position blends technical expertise with excellent communication and service skills — perfect for someone passionate about tech and helping others.

Key Responsibilities

  • Provide prompt and courteous technical support to clients via email, chat, or call
  • Diagnose and resolve system or account issues in our LMS, SMS, and other digital platforms
  • Assist in onboarding new clients and training them to use CK systems effectively
  • Document common issues and solutions for internal knowledge base
  • Coordinate with IT developers for escalated issues
  • Maintain high customer satisfaction by ensuring professional and empathetic communication

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field
  • Strong communication and interpersonal skills
  • Basic knowledge of web systems, databases, and troubleshooting
  • Experience in customer support, helpdesk, or technical support (preferred)
  • Patience, problem-solving attitude, and ability to explain tech concepts clearly

Why Join CK?

  • Be part of a growing EdTech company that values innovation and purpose
  • Work in a collaborative and youthful environment
  • Gain hands-on experience with AI-powered educational technologies
  • Opportunities for career growth within our IT and operations teams

Job Types: Full-time, Fresh graduate

Pay: Php15, Php20,000.00 per month

Benefits:

  • On-site parking

Education:

  • Bachelor's (Required)

Location:

  • Cagayan de Oro 9000 P10 (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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