Customer Support Officer

4 days ago

Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time $35,000 - $45,000 per year

We are looking for a Customer Service Representative to join our team. The CSR will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring high-quality service. This role requires strong communication skills, empathy, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Handle customer inquiries via phone, email, or chat in a professional manner
  • Provide accurate information about products and services
  • Resolve complaints and escalate complex issues when necessary
  • Document customer interactions and transactions accurately
  • Ensure customer satisfaction by delivering timely solutions
  • Meet performance metrics including response time and service quality
  • Collaborate with team members to improve customer service processes

Qualifications:

  • High school diploma or bachelor's degree (any course welcome)
  • Strong verbal and written communication skills
  • Proficient in basic computer applications and multitasking
  • Customer-focused with problem-solving abilities
  • Fresh graduates and career shifters are welcome; training provided
  • Ability to work in a team and adapt to a fast-paced environment

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