Field Service Dispatcher

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About Offshore Launch

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values growth and ongoing development.
• Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
• Contribute to a culture that values partnership, service, and excellence.

Your Role

As an employee of Offshore Launch, you are being hired for a unique role within a target Client's company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client's business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

About the Client

A trusted provider of commercial and residential fitness equipment services. We specialize in the installation, repair, and maintenance of fitness machines for gyms, wellness centers, and home users. With a focus on quality, reliability, and customer satisfaction, our mission is to keep every piece of equipment performing at its best—so clients can focus on their health and performance goals. We're looking for a highly organized and proactive Field Service Dispatcher to be the central link between customers and our field technicians. You'll schedule and dispatch service calls, keep customers informed, and help ensure our operations run smoothly.

Responsibilities

• Deliver excellent customer service as the first point of contact.
• Answer customer inquiries about services, pricing, and scheduling.
• Ensure a positive customer experience by resolving complaints professionally.
• Receive incoming service requests via phone, email, or system.
• Prioritize jobs based on urgency, location, and technician availability.
• Assign and dispatch technicians to customer sites.
• Act as the central point of contact between customers, technicians, and management.
• Provide technicians with job details, directions, and special instructions.
• Handle escalations or urgent customer issues quickly.
• Enter service requests and job details into the company's software/CRM system.
• Track technician locations and job progress using GPS or dispatch software.
• Manage last-minute changes such as sick technicians or equipment failures.
• Assist in troubleshooting customer concerns before or during service.
• Monitor workloads to ensure efficiency and productivity of the field team.
• Coordinate with parts/supply teams to ensure technicians have necessary materials.
• Assist managers with performance tracking and KPI reporting.

Requirements

• Proven experience in dispatching, scheduling, or field coordination.
• Strong communication and customer service skills.
• Excellent organization and time management abilities.
• Proficiency with CRM or field management tools (ServiceMinder a plus).
• Familiar with Google Maps or route planning software.
• Quick decision-making and problem-solving skills.
• Reliable internet connection and dual-screen setup.
• Fluent in written and spoken English.

Compensation & Benefits (to be provided by Offshore Launch)

• Up to to $1,450 depending on experience
• Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores
• 13th month pay
• Comprehensive HMO policy, including dependents.
• Annual continuing education budget to support professional development

Job Types: Full-time, Permanent

Pay: Php40, Php80,000.00 per month

Benefits:

• Health insurance
• Work from home

Work Location: Remote