Dispatcher/Reservationist

Job Summary

We are seeking a highly organized and detail-oriented Reservationist / Dispatcher to join our operations team. This individual will be responsible for managing reservations, coordinating chauffeurs and affiliates, and ensuring a smooth and elevated client experience from booking to trip completion. The ideal candidate is professional, proactive, and able to multitask in a fast-paced environment.

Key Responsibilities

• Handle incoming calls, emails, and online reservation requests with a professional and courteous approach.
• Create, modify, and confirm bookings in our reservation system accurately and in real time.
• Assign and dispatch trips to chauffeurs based on location, vehicle type, schedule, and service level requirements.
• Coordinate with affiliate partners nationwide and internationally to secure services when needed.
• Provide clients with timely updates regarding vehicle status, chauffeur details, or changes to reservations.
• Monitor live trips to ensure timely pick-ups and drop-offs, addressing any issues as they arise.
• Maintain clear communication with chauffeurs regarding routes, flight tracking, wait times, and client preferences.
• Ensure all reservation and trip notes are logged clearly and accurately for operational continuity.
• Support quality control by reviewing ride details before and after each trip to ensure service standards are met.
• Assist with daily reporting, schedule updates, and operational follow-through.

Skills & Qualifications

• Strong verbal and written communication skills.
• Excellent phone etiquette and customer service presence.
• Ability to multitask, prioritize, and remain calm under pressure.
• High accuracy in data entry and documentation.
• Familiarity with dispatching or scheduling roles (hospitality, transportation, or service industry preferred).
• Proficiency with computer systems and ability to learn new platforms quickly.
• Experience in luxury transportation, black car service, call centers, or travel coordination is a plus.
• Familiarity with flight tracking, mapping tools (GPS / Waze / Google Maps), and/or livery reservation software is beneficial.

What We're Looking For

Someone who is:

• Reliable and attentive to detail
• Comfortable managing multiple reservations at once
• Communicative and solution-oriented
• Able to deliver a high-end service experience to our clients

Job Types: Full-time, Part-time

Pay: Php Php300.00 per hour

Expected hours: 40 per week

Work Location: Remote