Rooms Manager
2 weeks ago
The Rooms Manager oversees the daily operations of the front office, housekeeping, and guest services departments to ensure exceptional guest experiences. This role is pivotal in maintaining service standards, optimizing room occupancy, and coordinating interdepartmental efforts to deliver seamless hospitality.
Guest Experience & Service Excellence
- Ensure high levels of guest satisfaction through personalized service and prompt issue resolution
- Monitor guest feedback and implement service improvements
- Handle VIP arrivals and special requests with discretion and attention to detail.
Operational Oversight
- Supervise front desk, housekeeping, and concierge teams
- Coordinate room assignments, check-ins/outs, and room readiness
- Ensure cleanliness, maintenance, and presentation of guest rooms and public areas
Staff Management
- Recruit, train, and schedule room division staff
- Conduct performance evaluations and provide coaching
- Foster a culture of teamwork, accountability, and continuous improvement
Revenue & Inventory Control
- Collaborate with revenue management to optimize room occupancy and pricing
- Monitor room inventory and coordinate with sales and reservations teams
- Manage departmental budgets and control operational costs
Compliance & Standards
- Ensure adherence to safety, hygiene, and brand standards
- Maintain accurate records for audits and inspections
- Implement and monitor standard operating procedures (SOPs)
Job Type: Full-time
Pay: Php30, Php35,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Flextime
- Free parking
- Health insurance
- On-site parking
- Staff meals provided
- Transportation service provided
Work Location: In person
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