Front Office Supervisor
7 days ago
Brief Job Description:
- Supervise and lead the front office team, including assigning tasks, providing training, and assessing performance.
- Oversee and coordinate all front desk activities, including check-in/check-out, guest inquiries, and reservations.
- Manage cash handling and credit card systems accurately. Monitoring OTA Bookings and Handling Billing from OTAs
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
- Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for group check in.
Qualifications:
- Previous experience in a customer service role
- Excellent interpersonal and communication skills
- Proven leadership and organizational skills
- Working knowledge of hotel management systems
- Able to multitask and prioritize tasks
Job Type: Full-time
Benefits:
- Staff meals provided
Work Location: In person
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