Customer Service Specialist

2 weeks ago

Manila, National Capital Region, Philippines RAKwireless Full time ₱250,000 - ₱500,000 per year

Company Description

RAKwireless is a market leader in the evolving IoT landscape, dedicated to eliminating design complexity and accelerating time-to-market for underserved and emerging markets, including open-source and industrial communities. Based in Shenzhen, China, with R&D centers in Taiwan, Beijing and Xi'an, we create easy-to-deploy solutions and modular IoT products accessible to all. Our global team, with collaborators across Asia, Europe, Latin Americas and the North Americas, focuses on high-performance, energy-efficient solutions using innovative modular components and a unified software interface. Our "IoT Made Easy" philosophy ensures cost-efficient, easy-to-use solutions that are developer tested and enterprise-ready.

Role Description:

We are in need of a Remote Customer service professional We are looking for experienced customer service talent to join a dynamic IOT company that values empathy, problem-solving, and top-tier service.

What You'll Do:

Handle customer inquiries through various platforms with professionalism and care

Process Customer Orders and requests through several platforms

Strictly comply with the team and company policies

Resolve issues efficiently and accurately

Collaborate with internal teams to ensure customer satisfaction

Proactive in voicing opinions and suggestions

Process/framework Optimization

What We're Looking For:

Excellent communication skills: Clear, professional English (spoken and written) is essential for global customer support.

Technical aptitude: Familiarity with IoT, networking, wireless technologies is a plus, especially when supporting RAKwireless products.

Customer-centric mindset: Ability to empathize, resolve issues efficiently through various platforms with professionalism and care, and maintain a positive tone even under pressure.

Problem-solving skills: Capable of providing resolutions and guiding customers through general product, order concerns and /or logistical issues.

CRM proficiency: Experience using customer service platforms like Zendesk, Freshdesk, or Salesforce.

Previous customer service experience preferred (4+ years)

Aiming for continuous development and improvement

Ability to work independently and manage multiple tasks.

Remote support experience: Comfort with email, chat, and ticketing systems.

Life in RAKwireless

At RAKwireless, we're not just building technology—we're building a team of innovators who dare to make a difference. We are a diverse and dynamic group that values results-driven impact and collaboration with the best teammates.

Here, your ideas matter. We listen, encourage bold proposals, and support turning great plans into reality. We believe in a proactive mindset—taking initiative, exploring new possibilities, and achieving great things together.

If you're looking for a place where you can grow, contribute, and be part of something extraordinary, we'd love to hear from you. Join us and shape the future with RAKwireless

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