Customer Success Specialist

2 days ago

Manila, National Capital Region, Philippines Hostinger Full time ₱40,000 - ₱60,000 per year

As a Customer Success Specialist, what you will do:

  • Communicate with customers and solve their billing or account-related issues via live chat and tickets.
  • Be a true ambassador, and show our customers what customer obsession is really about.
  • Focus on the customers' success by offering additional services, tools, and products.
  • Dive deep into the world of IT by continuously polishing your technical background.
  • Deliver impactful work on a company scale.

What we expect:

  • C1 or native written English proficiency.
  • Strong interpersonal skills such as proactiveness and empathy (experience in the customer service field is a plus).
  • Hunger for learning, and growing.
  • Ability to work 40 hours per week (5 days a week) in rotating shifts (including nights, and weekends).
  • A computer with the following parameters: processor - Intel i5 or higher, AMD Ryzen 5 or higher, RAM: 8 GB or higher.
  • Ability to boost the internet speed up to 50 Mbps.

What we offer:

  • Paid 3-3.5-week training course in technology, product, and communication areas.
  • Permanent remote work opportunity - position is fully remote.
  • A competitive monthly payment in USD.
  • Bonuses: unlimited for upselling and efficiency based on KPIs.
  • 20 days of paid time off.
  • Regular remote team-building and OKR events.
  • Loads of possibilities for your personal growth: Udemy account, Successors Academy course, Scribd subscription, etc.
  • Active internal promotions 70+ talents from the Customer Success team have excelled in their positions throughout 2022

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