Sales Manager

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Join our dynamic and award-winning cloud technology consulting firm in Sydney

We're looking for a results-driven Sales Manager who excels at leading sales teams, building strong client relationships, and driving revenue growth.

We're itGenius, a leading cloud technology consulting firm and Google's top partner in Australia. For over a decade, we've helped small and mid-sized businesses across the globe transform how they work with Google Workspace, AI, and automation. Our business model combines consulting expertise with scalable managed services that empower modern teams to do their best work.

If you're a motivated, high-performing professional who thrives in a fast-paced, tech-forward environment, we'd love to hear from you.

Join our team of A-players—apply now

Why You'll Love Working With Us

We don't just offer a job—we offer a career with exceptional rewards, growth opportunities, and a people-first culture. Here's what you'll get:

Competitive Compensation & Bonuses:

• December Bonus
• Performance Incentive Bonus
• Annual Salary Increases

Time Off That Matters:

• Paid Leaves
• Paid National/Local Holidays

Work & Life Experiences You'll Remember:

• Annual Team Conferences & Events (travel, food, accommodation covered)

Investing in Your Growth:

• Training & Development Budget
• Career Growth Pathways

Support to Help You Thrive:

• Government-Mandated Benefits/ HMO

Reports To: Chief of Growth (Executive Team)

Job Overview:

Do you want to be the engine that translates our global thought leadership into tangible business growth?

As the Sales Manager at itGenius, you lead the frontline team responsible for converting our high quality pipeline — generated primarily by our influencer-led strategy & existing customer base — into valued long-term partnerships. This role is crucial to our Mission to 'Help small business play a bigger game,' ensuring every interaction guides prospects to the essential IT infrastructure they need.

You'll be a key guardian of our brand promise, ensuring the sales experience is Seamless and Trusted, embodying the "Amazon Prime of IT" by being highly responsive and solution-focused. Your success in driving efficient and scalable revenue growth directly fuels our Vision to facilitate happy, healthy, productive teams globally, moving us toward our 10-Year Goal of becoming the global SMB IT leader.

This role requires world-class leadership, a passion for technology, and a commitment to operational discipline to ensure our sales systems are Scalable for exponential international growth.

Accountabilities

These are the delegated, measurable objectives you will be held accountable for achieving.

• Sales Conversion Efficiency: Achieve the targeted Sales-Qualified Lead (SQL) to Customer conversion rate for the assigned sales team/segment to maximize pipeline value (Quantitative, Team Leader - Execution).
• Customer Retention & Churn Reduction: Accountable for achieving and maintaining target customer retention rates and a measurable reduction in customer churn within the Engage Team's purview, directly contributing to the long-term growth and stability of itGenius.
• Sales Process Adherence: Ensure 100% team adherence to the documented Sales Playbook and CRM data integrity to maintain a high-quality, Scalable sales operation ready for AI integration (Quantitative/Qualitative, Team Leader - Process).
• New Customer Quality & Handover: Ensure high-quality sales outcomes resulting in a Seamless handover to the Core Product (delivery) teams with complete, accurate scoping and minimal post-sale friction (Qualitative - Internal feedback, low return rate, Team Leader - Quality Control).

Key Responsibilities:

These are the day-to-day activities and jobs required to fulfill the role's accountabilities.

Team Leadership & Performance

• Lead and motivate the assigned sales support team (Front Line Staff) through daily check-ins, performance reviews, and mentorship.
• Conduct weekly 1:1 coaching sessions focused on improving consultative sales skills, objection handling, and product knowledge (Google Workspace, Kaseya365, etc.).
• Manage team scheduling and capacity to ensure 24/7 responsiveness and coverage for all time zones, optimizing for the growing North American market.

Sales Operations & Execution

• Live Sales coaching & customer comms analysis: JOining sales calls, utilizing recordings and chat transcripts to review sales performance. The manager should analyse these with the reps, focusing on areas for improvement in their communication and sales techniques.
• Skill development Sessions: Dedicate time to team-based training on specific skills, such as objection handling, negotiation, or effective discovery calls.
• Pipeline reviews - Oversee daily reporting and analysis of team pipeline metrics, identifying bottlenecks and immediate opportunities for conversion improvement.
• Customer data diligence: Ensure all sales activities, notes, and forecasts are accurately logged and maintained in the CRM platform to support Scalable data capture and intelligence.
• Escalation support: Act as the final escalation point for complex customer objections, pricing queries, or challenging sales cycles, demonstrating Empowered decision-making.
• Systems: Actively contribute to the documentation and refinement of sales scripts and playbooks, focusing on leveraging the GeniusAI agent as it's deployed.

Customer Experience & Integrity

• Maintain an expert understanding of the itGenius productized services to provide Ingenious solutions that solve the core IT infrastructure needs of the SMB market.
• Audit closed-won deals to confirm the sold solution aligns with the customer's stated needs, ensuring we remain a Trusted advisor.
• Collaborate closely with the Growth Engineering and Delivery teams to maintain a Seamless transition from sales conversion through to service commencement.

Reporting & Performance Analysis:

• Monitor, track, and report on key performance indicators (KPIs) related to sales, customer retention and churn.
• Provide insightful analysis and actionable recommendations based on team performance data, customer feedback, and market trends to drive strategic decisions.

Key Skills Were Looking For:

• Proven sales leadership with experience coaching and developing high-performing teams
• Strong consultative selling skills including discovery, negotiation, and objection handling
• Ability to drive conversion and retention, improving SQL-to-customer and renewal rates
• Excellent pipeline and CRM management, with strong attention to process and data accuracy
• Process-focused mindset, able to refine playbooks, scripts, and scalable sales systems
• Solid understanding of cloud-based IT solutions, especially Google Workspace and SMB IT needs
• Data-driven approach, confident in analyzing KPIs and making performance-based decisions
• Collaborative communicator, ensuring smooth handovers with delivery and growth teams
• Customer-first mindset, committed to delivering a seamless, trusted sales experience

Required Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• 5+ years experience managing a sales team, driving measurable results (conversion, retention, revenue).
• Strong consultative sales skills and knowledge of IT services (e.g., Google Workspace, Kaseya365).
• Experienced in CRM, pipeline management, and sales reporting.
• Skilled in coaching, mentoring, and process adherence for scalable operations.
• Data-driven, with ability to analyze performance and improve team outcomes.
• Customer-focused with integrity and ownership mindset.

It would be nice if you have:

• Experience managing distributed or international sales teams.
• Familiarity with AI-enabled sales tools.
• Background in productized IT services or SaaS sales.
• Ability to refine sales scripts, playbooks, and processes for growth.

Work Schedule:

• 8-hour shift
• Morning shift
• Monday to Friday
• Weekends off
• Observance of Philippine holiday
• Permanent Work Form Home

You'll thrive here if you're interested in:

• The evolving world of cloud-based work (Google Workspace, Google Drive, Gmail, etc.)
• Supporting small business growth (1–30 employees)
• Applying technology to improve productivity and collaboration

Job Type: Full-time

Pay: From Php50,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Work from home

Education:

• Bachelor's (Required)

Experience:

• Managing a Sales Team: 5 years (Required)
• CRM: 5 years (Required)
• Pipeline Management: 5 years (Required)
• Sales Reporting: 5 years (Required)

Work Location: Remote