Customer Support Representative

1 week ago


Quezon City, National Capital Region, Philippines Zynergia Health & Wellness Corp Full time ₱150,000 - ₱250,000 per year


• Answer incoming phone calls from customers, providing assistance with placing orders, addressing inquiries, product inquiries, general inquiries, and offering product information.

• Identify and resolve issues with customer orders, such as stock discrepancies, incorrect part selections, or any other order-related concerns.

• Communicate with customers via phone to inform them about order issues and assist them in deciding how to proceed.

• Process purchase orders received from customers on terms, entering relevant information into our system, and sending order confirmation to customers.

• Utilize multiple software platforms simultaneously to ensure accurate order processing and efficient issue resolution.

• Collaborate with cross-functional teams, including the warehouse and sales teams, to ensure accurate and timely order fulfillment.

• Demonstrate technical knowledge, particularly regarding hardware products, in order to assist customers effectively.



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