Client Success Coordinator

1 week ago

Work from Home, Philippines GrowFactor Full time ₱150,000 - ₱250,000 per year

Growfactor ) is a UK-based specialist accounting firm helping entrepreneurs achieve clarity, confidence, and growth through smart tax optimisation, strategic planning, and modern financial systems. We support a wide range of businesses — from creative agencies to e-commerce — with expert guidance designed to turn financial complexity into lasting success.

We're looking for a a Client Success Coordinator. This is a key support role designed to enhance client relationships and operational efficiency. Based offshore in the Philippines, the CSC will work alongside the UK-based team to ensure seamless communication with clients, manage essential administrative processes, and assist accountants and bookkeepers in delivering high-quality, timely service.

Job Responsibilities:

  • Professionally and promptly respond to client queries via email.
  • Follow up with clients for required documents, signatures, and authorisation codes to avoid delays.
  • Maintain accurate documentation of all client communications.
  • Update and maintain client records in Xero, TaxCalc, and internal trackers.
  • Ensure all client information is accurate and up-to-date to support the accounting team's workflow.
  • Raise monthly invoices and track payments, escalating any outstanding amounts to the relevant team members.
  • Manage the onboarding of new clients and the offboarding of departing clients, ensuring all processes are completed efficiently and professionally.
  • Assist the team in tracking key performance indicators (KPIs).
  • Support the daily administrative needs of the team, ensuring operational tasks are completed as scheduled.
  • Work closely with accountants and bookkeepers to assist in completing client work efficiently.
  • Provide proactive administrative support to help remove bottlenecks and improve service delivery.

Skills & Qualifications:

  • Excellent written and verbal communication skills.
  • Clear, professional tone in client interactions.
  • Strong organisational and time management skills.
  • Ability to multitask and prioritise tasks effectively.
  • High level of accuracy and attention to detail in all work
  • Proficient in Xero, Google Workspace.
  • Familiarity with Karbon, Hubdoc, Dext, or other document collection tools is a plus.
  • Passion for AI and learning new AI tools and implementing into business
  • Ability to work independently while contributing as part of a collaborative team.
  • Proactive approach to resolving issues and completing tasks.

Work Environment

  • You must live in the Philippines (please do not apply if this is not the case as we will not reply).
  • You have your own computer and Internet connection (this is a home-based position).
  • You are willing to work during U.K. business hours.

Compensation Package

Our goal is to work with professionals seeking long-term employment. Our competitive compensation packages include the following:

  • Base Competitive Salary
  • Guaranteed 100% On-Time Salary Payments
  • Paid Leaves

Why Join Us:

  • Be part of a growing team within a forward-thinking company.
  • Competitive salary with performance-based incentives.

If you're passionate about accounting and want to make a significant impact in a growing company, we'd love to hear from you Click APPLY

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