Client Success Manager

3 days ago

Work from Home, Philippines InsBOSS Inc. Full time ₱900,000 - ₱1,200,000 per year

The Client Success Manager is responsible for overseeing a specific team or group of individuals to ensure the successful completion of tasks, projects, or goals. The primary goal of a Client Success Manager is to build strong, long-term relationships with clients by understanding their needs, addressing their concerns, and helping them achieve their desired outcomes.

Relevant Experience

● At least 1 or more years Team Lead experience in BPO or related field

Description of Responsibilities & Accountabilities

1. Leadership and Team Management

a. Team Monitoring Activities

● Morning Greeting & EOD Checking

● Attendance Checking

● WFH Guidelines Checklist

● Zoom & Teramind Monitoring

● Team Group Chat Management

● Task Queue Checking

b. Team Development

● Huddles

● One on Ones (Mentoring for Guidance)

● Performance Review

● BSC Review

c. Team Management

● Disciplinary Actions

● Assistance beyond VA's skill and knowledge

● Client File and Processes (Quality assessment of the file and ensuring it is updated

and complete)

2. Client Management

● Daily Client Management

● Onboarding of New Clients

● Business Review Every Quarter (QBR)

● Handling Escalations and Problem Resolutions

● Weekly/Bi-weekly Client Meetings

● Training with Clients and VAs

3. Reporting

● Monthly Business Review

● Quarterly Business Review

● End Of Week

Skills Requirements

● Has excellent production, planning, negotiation and problem solving skills.

● Excellent leadership skills with the ability to manage others successfully to achieve outcomes.

● Strong record of achievement in the current position.

● Highly organised and attentive to detail. Able to manage, prioritize and guide overlapping work streams to successful outcomes.

● Ability to communicate and manage projects effectively in a matrixed work environment.

● Demonstrates creativity in process management and problem resolution.

● Ability to present self to clients, vendors/suppliers confidently and professionally.

● Excellent English communication skills

● Solid analytical skills.

● Results-oriented; solid work ethics.

Learn more about our company:

Job Type: Full-time

Benefits:

  • Company events
  • Health insurance
  • Work from home

Experience:

  • Team Leader: 1 year (Preferred)

Work Location: Remote

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