IT Network Support Specialist

15 hours ago

San Pedro, Calabarzon, Philippines Yngen Datacom Corp. Full time ₱900,000 - ₱1,200,000 per year

Do you thrive on solving complex network challenges and keeping people connected seamlessly?

We are looking for a detail-oriented and proactive Network Support Specialist who will play a key role in ensuring the stability, security, and efficiency of our IT infrastructure. This role combines technical expertise, problem-solving, and collaboration to support daily operations while driving continuous improvement in network systems.

A. Administration

Network Maintenance and Support

  • Monitor, maintain, and troubleshoot LAN, WAN, and wireless networks to ensure optimal performance and availability.
  • Assist in the configuration and deployment of routers, switches, firewalls, and other network devices.
  • Support day-to-day operations of network systems, including internet connectivity, VPNs, and remote access.

Technical Assistance

  • Provide first-level and second-level support for network-related incidents and service requests.
  • Respond to user issues, diagnose network problems, and implement timely solutions.
  • Escalate unresolved issues to senior engineers or vendors when necessary.

Security and Compliance

  • Support the implementation of security measures such as firewalls, intrusion detection/prevention systems, and access controls.
  • Monitor for potential threats and ensure adherence to IT security policies.
  • Assist with applying patches, firmware updates, and maintaining secure configurations.

B. Reports

  • Maintain accurate documentation of network configurations, assets, and procedures.
  • Prepare reports on network performance, incidents, and support activities.
  • Update technical manuals and knowledge base articles for user support and troubleshooting.

C. Others

System Improvements

  • Assist in network upgrades, expansions, and new deployments.
  • Test and evaluate new technologies or tools to improve performance and reliability.
  • Provide recommendations to enhance system efficiency, scalability, and resilience.

Collaboration and Training

  • Partner with IT teams, vendors, and service providers for issue resolution.
  • Support cross-functional teams in projects requiring network resources.
  • Provide guidance or training to staff on network-related issues and best practices.

Job Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • Solid knowledge of TCP/IP, DNS, DHCP, VPNs, and routing protocols.
  • Familiarity with firewalls, switches, and wireless access points.
  • Strong troubleshooting and problem-solving skills.
  • Proactive, detail-oriented, and collaborative.
  • Fresh graduates are welcome to apply

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