Network Support Engineer

19 hours ago

San Pedro, Calabarzon, Philippines Yngen Holdings Group of Companies Full time ₱400,000 - ₱800,000 per year

Do you thrive on solving network challenges and keeping people connected seamlessly?

We are seeking a motivated and detail-oriented Network Support Engineer to join our IT team. In this role, you will ensure the reliability, security, and efficiency of our network infrastructure while supporting day-to-day operations and contributing to continuous improvements. Fresh graduates with strong technical foundations are welcome to apply

A. Administration

Network Maintenance and Support

  • Monitor, maintain, and troubleshoot LAN, WAN, and wireless networks to ensure stable connectivity.
  • Assist with the configuration and deployment of routers, switches, firewalls, and other network devices.
  • Support daily network operations, including internet connectivity, VPNs, and remote access.

Technical Assistance

  • Provide first-level and second-level support for network-related incidents and service requests.
  • Diagnose network issues, implement timely solutions, and escalate unresolved cases when necessary.
  • Collaborate with vendors and senior engineers for problem resolution.

Security and Compliance

  • Support the implementation of firewalls, intrusion detection/prevention, and access controls.
  • Monitor for security threats, suspicious activity, and policy compliance.
  • Assist with firmware updates, patches, and secure configurations.

B. Reports

  • Maintain up-to-date documentation of network configurations, assets, and processes.
  • Prepare reports on network performance, incidents, and support activities.
  • Update manuals and knowledge base articles to support troubleshooting and user assistance.

C. Others

System Improvements

  • Participate in network upgrades, expansions, and new deployments.
  • Test and evaluate new technologies to enhance network performance and reliability.
  • Recommend improvements for efficiency, scalability, and resilience.

Collaboration and Training

  • Work closely with IT teams, vendors, and service providers to resolve issues.
  • Support cross-functional teams in projects requiring network resources.
  • Provide training or guidance to staff on network usage and best practices.

Job Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

  • Fresh graduates with strong technical foundations are encouraged to apply.

  • Knowledge of TCP/IP, DNS, DHCP, VPNs, and routing protocols.

  • Exposure to troubleshooting and configuring network devices is an advantage.

  • Familiarity with firewalls, switches, and wireless access points.

  • Strong analytical and troubleshooting abilities.

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