Urgent Hiring Customer Service Specialist

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.

• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.

• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.

• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We're glad you asked

• HMO + 1 Free Dependent on 3rd month

• Life Insurance on 3rd month

• Paid Vacation Leaves (VLs) and Sick Leaves (SLs)

• Yearly Appraisal

• Career Growth Opportunities

• Recruitment Process: Virtual Interviews and Written Assessment

• Rewards and Recognition programs

• Internal career advancement opportunities

Position Overview:

As a Customer Service Specialist, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable

Position: Customer Service Specialist

Position Status: Full Time – On Site

Hours of Work: Monday – Friday 6:30am – 11:00pm & Saturday 7:30am – 8:00pm EST

Location: On Site (8F Hanston Square Building, #17 San Miguel Ave Barangay San Antonio, Pasig City)

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.

• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.

• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.

• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.

• Remain current on program and product information by being committed to continuous learning.

• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Demonstrated passion for customer satisfaction excellence and prior experience in an

• Strong and developed oral and written communication skills, including typing, spelling, and grammar.

• Interactive customer service environment required.

• Related experience in the food and/or retail industry considered an asset.

• Demonstrated ability to implement change efforts.

• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.

• Advanced knowledge of PCs and familiarity with system navigation.

• Positive attitude and demonstrated ability to get along with others.

• Professional, empathetic, and naturally caring conversational style.

• Display tact and diplomacy in handling all levels of customer interaction.

• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.

• Ability to work all required shifts.

Inclusion. Belonging.

Unleashing the power of being unique.