URGENT HIRING Customer Service Team Leader

4 days ago


Pasig, National Capital Region, Philippines KDCI Outsourcing Full time ₱900,000 - ₱1,200,000 per year

Job Summary

KDCI Outsourcing is seeking a Customer Service Team Lead to oversee the daily operations of the customer service team, ensuring service excellence and delivering results aligned with client expectations. This role requires strong leadership, effective mentoring, and consistent communication with stakeholders, including onshore clients. The ideal candidate has experience handling travel, healthcare/medical, or financial accounts, with a proven ability to lead by example and maintain high performance under pressure.

Key Responsibilities

  • Lead and mentor a team of customer service representatives to achieve KPIs and client goals.
  • Handle escalations and provide resolutions to complex customer issues.
  • Monitor and evaluate team performance through quality audits, coaching, and feedback sessions.
  • Generate and analyze reports on productivity, quality, and customer satisfaction.
  • Communicate directly with stakeholders and onshore clients regarding team performance, updates, and escalations.
  • Support management in implementing new processes, tools, and best practices.
  • Ensure compliance with client policies, data security, and operational standards.
  • Foster a positive and collaborative work environment that encourages teamwork and accountability.

Job Requirements

  • 2–3 years of experience in a leadership or supervisory role within customer service.
  • Excellent communication and stakeholder management skills.
  • Proficient in Microsoft Excel and Microsoft 365 tools.
  • Strong problem-solving skills with a proactive "can-do" attitude.
  • Ability to balance following instructions with taking initiative when necessary.
  • Detail-oriented, organized, and able to manage multiple priorities effectively.
  • Experience handling Travel, Healthcare/Medical, or Financial accounts is a plus.

Work Ethics & Traits

  • Team-oriented while capable of working independently.
  • High level of integrity, professionalism, and accountability.
  • Strong initiative and willingness to go above and beyond expectations.
  • Flexible, adaptable, and resilient in fast-paced environments.

Recruitment Process:

  • Initial Interview
  • Assessment
  • SME Interview
  • Final Interview
  • Job offer


  • Pasig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱58,000 per year

    URGENT HIRING HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE | EARN UP TO ₱28,000 PACKAGE + ₱30,000 SIGNING BONUS | VIRTUAL PROCESSAbout the role Nezda Technologies, Inc. is urgently seeking experienced Healthcare Customer Service Representatives to join our dynamic team. This is a full-time, work onsite position based in Ortigas, Pasig City, Metro Manila....

  • Urgent: Team Leader

    4 days ago


    Pasig, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full time ₱30,000 - ₱60,000 per year

    Job Title: Team Leader Healthcare | Ortigas, PasigThe Team Leader monitors the call center activities, and performs customer service functions related to patient accounts. Provide recommendations to the management to improve processes. Generates and/or utilizes productivity and other tracking reports. Oversees daily work production and delegates work...


  • Pasig, National Capital Region, Philippines ACOM CONSUMER FINANCE CORPORATION Full time $40,000 - $60,000 per year

    Are you ready to make a difference and #ACOMplishYourDreams?ACOM Consumer Finance Corporation seeks individuals who strive for excellence and customer satisfaction to join our growing team. As part of Japan's leading financial institution, we empower individuals to achieve their financial goals.As a Customer Service Team Leader at ACOM, you will play a...

  • Team Leader

    4 days ago


    Pasig, National Capital Region, Philippines ARKY CONSTRUCTION AND SUPPLY Full time $40,000 - $60,000 per year

    The Team Leader is responsible for providing quality and efficient customer service to customers through the daily management of a team members that includes but not limited to motivating, recognizing and rewarding, coaching, counseling, and problem solving. Additionally, the position is responsible for assisting the Operations Manager with development,...


  • Pasig, National Capital Region, Philippines Cobden & Carter International Full time ₱1,200,000 - ₱2,400,000 per year

    Role:  The Servicing Team Leader oversees the daily operations of the Servicing Team to ensure exceptional service delivery, operational efficiency, and team performance. This role involves developing processes, managing team members, analysing key performance indicators (KPIs), and driving continuous improvement initiatives in an omni channel environment....


  • Pasig, National Capital Region, Philippines Satellite Office Full time $60,000 - $80,000 per year

    CUSTOMER CARE TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEADER?The Customer Care Team Leader is responsible...

  • Team Leader

    4 days ago


    Pasig, National Capital Region, Philippines TaskUs Full time ₱900,000 - ₱1,200,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...


  • Pasig, National Capital Region, Philippines NTT Business Process Outsourcing Full time ₱180,000 - ₱360,000 per year

    A Career at NTT DATA Means:Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can...

  • URGENT HIRING For

    4 days ago


    Pasig, National Capital Region, Philippines GETZ HEALTHCARE Full time ₱1,200,000 - ₱2,400,000 per year

    The position is primarily responsible for demand creation for the achievement of territory sales objectives, territory management, relationship building with customers, business development, programs implementation, compliance with company policies and procedures/standard operating procedures/work instructions and administrative requirements inherent to the...


  • Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱600,000 - ₱720,000 per year

    CUSTOMER CARE TEAM LEADWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEAD?The Customer Care Team Leader is responsible...