Technical Services Specialist

2 days ago

Pasig, National Capital Region, Philippines ConnectWise Full time ₱600,000 - ₱1,200,000 per year

Looking for a Technical Services Specialist with 6 months to 2 years of experience in customer reporting and data handling.

Key Skills:-

  • Experience Providing customer reports and insights
  • Strong knowledge of SQL and Databases
  • Excellent Partner Communication and Collaboration skills

General Summary:

The Technical Services Specialist is responsible for assisting ConnectWise partners in diagnosing and resolving product issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issue partner issues.

Essential Duties and Responsibilities:

  • Provides support to the Technical Support teams, with a high attention to detail
  • Researches, analyzes, and documents findings
  • May influence others within the Technical Services team through the explanation of facts, policies, and practices
  • Communicates to partners or customers regarding their reported issue via email, phone, chat, and remote sessions
  • Identifies and escalates situations requiring urgent attention to appropriate teams
  • Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports status to appropriate team
  • Maintains knowledge of technology innovations and trends
  • Performs regular queue review to stay up to date on any issues

Knowledge, Skills, and/or Abilities Required:

  • Ability to work independently on projects and processes with general supervision
  • Practical knowledge of applicable work area
  • Ability to situationally adapt and understand new technology/processes as per partner requirements
  • Strong customer service skills
  • Strong desire to help our partners and peers
  • Excellent written and verbal communication skills
  • Strong interpersonal skills and willingness to work alongside multiple cross-functional teams
  • Organized and strong attention to detail

Educational/Vocational/Previous Experience Recommendations:

  • Bachelor's degree in related field or equivalent business experience
  • 2+ years of relevant experience
  • Preferred: 1+ years of experience working in a technical-service oriented position

Working Conditions:

  • Onsite/Hybrid/Remote depending on location
  • 0-10% travel may be required

  • Technical Writer

    1 week ago

    Pasig, National Capital Region, Philippines National Data and Surveying Services Inc Full time $104,000 - $130,878 per year

    Position Summary: The Technical Writer is responsible for creating clear, concise, and user-friendly documentation for our automated processes. This role is crucial for ensuring that complex technical information is accessible to both technical and non-technical audiences. The ideal candidate is an expert communicator with a strong technical aptitude and the...

  • Technical Service Supervisor

    12 hours ago

    Pasig, National Capital Region, Philippines Prestige Interactive Enterprise Full time ₱1,200,000 - ₱2,400,000 per year

    Job SummaryWe are looking for an experienced and hands-onTechnical Service Supervisorto lead our technical support and maintenance operations. This role will oversee the servicing, repair, and upkeep of our deployed assets, manage the technical team, coordinate with suppliers, and ensure smooth technical support for both office and field operations. The...

  • Technical Service Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines SYMPHONY Full time ₱900,000 - ₱1,200,000 per year

    JOB DESCRIPTION● Focus on asset servicing and repair for both office and field-based concerns● Service support to the malls● Technical writing● Technical team supervision, scheduling and deployment● Technical liaison for operations● Regional Technical Service Engineer coordination● Assist in supplier coordination● Part/s procurement of...

  • Technical Service Engineer

    2 weeks ago

    Pasig, National Capital Region, Philippines UNILOX INDUSTRIAL CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:Perform installation, inspection, maintenance, and repair of propeller systems in accordance with company and manufacturer standards.Conduct troubleshooting and root cause analysis of mechanical or performance issues in the field.Prepare and submit technical service reports, including findings, actions taken, and recommendations.Provide...

  • Technical Service Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines Symphony Talent Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTION● Focus on asset servicing and repair for both office and field-based concerns● Service support to the malls● Technical writing● Technical team supervision, scheduling and deployment● Technical liaison for operations● Regional Technical Service Engineer coordination● Assist in supplier coordination● Part/s procurement of...

  • Technical Service Engineer

    6 days ago

    Pasig, National Capital Region, Philippines Unilox Industrial Corporation Full time ₱104,000 - ₱130,878 per year

    Key Responsibilities:Perform installation, inspection, maintenance, and repair of propeller systems in accordance with company and manufacturer standards.Conduct troubleshooting and root cause analysis of mechanical or performance issues in the field.Prepare and submit technical service reports, including findings, actions taken, and recommendations.Provide...

  • Technical Sales Specialist – Watermaker Systems

    14 hours ago

    Pasig, National Capital Region, Philippines UNILOX INDUSTRIAL CORPORATION Full time ₱600,000 - ₱800,000 per year

    The Opportunity Join UNILOX INDUSTRIAL CORPORATION' as a Technical Sales Specialist – Watermaker Systems. This full-time position is based in Pasig City Metro Manila and will see you playing a crucial role within the sales team, responsible for promoting and selling the company's innovative watermaker systems.Key ResponsibilitiesActively prospect for and...

  • Technical Services Engineer

    1 week ago

    Pasig, National Capital Region, Philippines Pi Energy Inc Full time ₱40,000 - ₱120,000 per year

    Here at Pi Energy we take pride in our work of energizing the Philippines through clean power generation technologies. As we grow to become the best in the industry, we are in constant need of people who are driven to excel, and empowered to make a difference. If you meet the following qualifications and requirements below, you may click on the apply...

  • Technical Services Engineer

    1 week ago

    Pasig, National Capital Region, Philippines Ayuda Business Management Inc. Full time ₱30,000 - ₱60,000 per year

    Ayuda Business Management Inc. is hiring a Full time Technical Services Engineer role in Pasig, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: MorningTuesday: MorningWednesday: MorningThursday: MorningFriday: Morning

  • Technical Support Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines iSupport Worldwide Full time ₱104,000 - ₱130,878 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a D365 Technical Support Specialist to handle user onboarding/offboarding, system administration, invoice reconciliations, and automation opportunities for Microsoft Dynamics 365 Finance & Operations. You will collaborate with IT, finance, and...