URGENT HIRING Customer Service Representative

2 weeks ago

Pasig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱104,000 - ₱130,878 per year

Qualification & Requirements:

  • With at least 2-3 years of experience in the BPO Industry
  • Knowledge on data privacy and GDPR is a plus but not a requirement.
  • Customer service oriented
  • Strong organizational ability in a fast-paced environment
  • Strong interpersonal and communication skills, including excellent written and verbal.
  • Ability to multitask, prioritize, and remain calm under pressure.
  • Reliable, self-motivated, flexible.
  • Strong attention to details.
  • Proficient in working with MS word, Excel, and Power point.

Responsibilities and Duties:

  • Make targeted outbound calls to student applicants to maximize student confirmations and enrolments.
  • Providing excellent customer service though the different communication platforms.
  • To maintain and provide information on all aspects of the application and enrolment process to student applicants.
  • Responding to enquiries and assisting students primarily via telephone, email, and chat. Adhere to pre-agreed service level commitments.
  • Maintain data integrity protocols, ensuring it is consistently and accurately recorded.
  • Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business

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