CRM Manager

4 days ago

Work from Home, Philippines SolarTech-UK Full time ₱420,000 per year

CRM Manager

Department: Sales & Marketing Operations

Reports To: Line Supervisor

Location: Remote/Hybrid

Role Purpose

The CRM Manager is responsible for the overall governance, administration, and optimisation of SolarTech's CRM systems. This includes ensuring data integrity, SLA compliance, automation performance, reporting accuracy, and seamless integration with Microsoft 365 and BI dashboards.

Key Responsibilities

  1. System Governance & Administration

  2. Own day-to-day management of the CRM platform.

  3. Ensure CRM roles, permissions, and access controls are enforced.
  4. Maintain compliance with data protection, GDPR, and internal audit requirements.
  5. Manage lead assignment logic.
  6. Oversee SLA Violation & Escalation processes with the Team.

2. Data Integrity & Hygiene

  • Conduct monthly audits with supervisors.
  • Ensure all data fields are accurate, complete, and aligned with pipeline stage governance.
  • Prevent duplicates, enforce mandatory fields, and monitor user compliance.
  • Administer Tracking system and ensure fairness and transparency.

3. Issue Management & Escalation

  • Maintain the Issue Log and resolve or escalate issues systematically.
  • Track SLA breaches, late submissions, and automation failures; escalate per SOP.

  • Coordinate with CRM vendors/support to resolve system-level bugs.

  • Reporting & Analytics

  • Prepare weekly performance input (with Team Leader) for Line Managers.

  • Execute monthly performance exports, validate data, and update dashboards.
  • Highlight systemic risks, pipeline health issues, and automation gaps in reports.

5. Automation & Continuous Improvement

  • Monitor and refine CRM automations (lead assignment, reminders, alerts, trackers).
  • Test and deploy new CRM workflows, ensuring minimal downtime.
  • Recommend process improvements based on usage trends and audit outcomes.

6. Collaboration & Support

  • Support the Marketing and Sales Teams with CRM queries, training, and compliance.
  • Provide pre- and post-audit communication to team.
  • Act as key liaison between Sales, IT, and external vendors for CRM-related initiatives.

Key Deliverables

  • Weekly CRM issue summary report.
  • Weekly Performance Report.
  • Monthly CRM audit results and remediation plans.
  • Monthly SAE performance dashboard upload (BI integration).
  • SLA Violation Tracker and Escalation Log updated in real time.

KPIs & Success Metrics

  • % of SLA compliance across sales and marketing pipelines.
  • CRM data hygiene (audit outcomes).
  • Resolution time for CRM issues logged.
  • Accuracy and timeliness of weekly/monthly reports.
  • % of automation processes operating without error.
  • Reduction in repeated escalations or compliance breaches.

Skills & Competencies

  • Strong knowledge of CRM systems.
  • Microsoft 365 expertise.
  • Data governance, GDPR, and compliance awareness.
  • Strong analytical and reporting skills (BI dashboards, Excel, Power BI).
  • Problem-solving and escalation management.
  • Excellent communication and cross-team collaboration.

Qualifications & Experience

  • Proven experience in CRM management, sales operations, or IT systems administration.
  • Track record of implementing CRM workflows and automation.
  • Experience in B2B sales environments.
  • Familiarity with SLA monitoring, audit processes, and performance reporting.

Confidentiality & Compliance

The CRM Manager must comply with SolarTech's confidentiality, governance, and IT security standards. All activity is monitored and subject to audit.

Job Type: Full-time

Pay: Php20, Php35,000.00 per month

Application Question(s):

  • Which CRM platforms have you managed end-to-end?
  • How would you rate your proficiency in Microsoft 365 tool?
  • How would you rate your Excel proficiency?

Work Location: Remote

  • CRM Manager

    4 days ago

    Work from Home, Philippines Sphere Rocket VA Full time ₱660,000 - ₱840,000 per year

    We are seeking a detail-oriented CRM Manager to oversee database management, support agents with lead flow, and optimize HubSpot for efficiency. This role involves managing data, building workflows, automations, and reports to improve customer relationships and sales processes.ResponsibilitiesManage and maintain CRM database (data entry, cleanup,...

  • CRM Manager

    4 days ago

    Work from Home, Philippines Sphere Rocket VA Full time ₱660,000 - ₱780,000 per year

    CRM Manager / Salesforce Specialist - URGENTKey ResponsibilitiesExport, prepare, and migrate data from in-house CRM/CSV files into Salesforce.Clean and maintain Salesforce data (duplicates, contract statuses, missing addresses).Standardize data fields (phone numbers, picklists, number fields, etc.).Manually review and merge duplicate records to ensure data...

  • CRM Specialist

    1 week ago

    Work from Home, Philippines OVA Virtual Full time ₱720,000 - ₱840,000 per year

    We are seeking a Recruitment Operations and CRM Specialist to support recruiters by managing our CRM platform, optimizing workflows, and delivering actionable insights. This role blends data management, reporting, and user support to ensure smooth recruiting operations.Must Have's2–4 years of CRM administration experienceFamiliarity with...

  • CRM Administrator

    2 days ago

    Work from Home, Philippines OVA Virtual Full time ₱780,000 - ₱840,000 per year

    We are seeking a CRM Administrator to support recruiters by managing our CRM platform, optimizing workflows, and delivering actionable insights. This role blends data management, reporting, and user support to ensure smooth recruiting operations.Must Have's2–4 years of CRM administration experienceFamiliarity with recruiting/staffing operationsProficiency...

  • CRM Developer

    2 weeks ago

    Work from Home, Philippines nightowl consulting Full time ₱900,000 - ₱1,200,000 per year

    DescriptionWe are seeking a CRM Developer with a focus on Salesforce to support the design, development, and optimization of our CRM systems. The ideal candidate has hands-on Salesforce experience, is detail-oriented, and can deliver efficient solutions that improve system performance and user experience.Key ResponsibilitiesBuild and manage custom fields,...

  • CRM Administrator – Recruiting Systems

    1 week ago

    Work from Home, Philippines OVA Virtual Full time ₱420,000 - ₱780,000 per year

    We are looking for a CRM Administrator to manage, customize, and optimize our recruiting CRM platform. This role ensures data accuracy, supports recruiter productivity, and develops automations and reports to improve business insights. The ideal candidate is detail-oriented, technically savvy, and motivated to help recruiters and leadership succeed.Must...

  • CRM Administrator- US Account

    4 days ago

    Work from Home, Philippines YFC-Boneagle INTERNATIONAL INC. Full time

    US Tech Company (In-house)Work-life Integration (Weekends Off, Usually no work on US Holidays)Work Setup: Hybrid or RemoteRESPONSIBILITIESCRM and ERP Systems Administration and Data GovernanceConfigure and maintain HubSpot CRM Properties, deal pipelines, automation workflows, and user permissions to support business processes.Collaborate with Sales and...

  • Recruitment Operations and CRM Specialist

    2 days ago

    Work from Home, Philippines OVA Virtual Full time ₱780,000 per year

    We are looking for a Recruitment Operations and CRM Specialist to manage, customize, and optimize our recruiting CRM platform. This role ensures data accuracy, supports recruiter productivity, and develops automations and reports to improve business insights. The ideal candidate is detail-oriented, technically savvy, and motivated to help recruiters and...

  • Data and CRM Specialist VA

    4 days ago

    Work from Home, Philippines Outdesk Full time ₱150,000 - ₱250,000 per year

    Job BriefWe are looking for a highly organised and detail-oriented Data & CRM Specialist Virtual Assistant to support our team with application processing and client data management. This role involves handling a high volume of data entry using QuikForms, verifying client records in the CRM, and maintaining structured digital files. The ideal candidate is...

  • CRM and Automation Specialist – Recruitment Operations

    1 week ago

    Work from Home, Philippines OVA Virtual Full time ₱600,000 - ₱780,000 per year

    We are hiring a CRM and Automation Specialist to enhance recruitment workflows, improve data quality, and integrate CRM with other platforms. This role combines system administration with automation building and user training.Must Have's2–4 years of CRM admin experienceFamiliarity with automation workflows and integrationsStrong communication and...