Customer Service Representative

4 days ago


Taguig, National Capital Region, Philippines BEBANG ENTERPRISE INC Full time ₱240,000 - ₱264,000 per year

Job description

  • Responsible for delivering exceptional customer service through online chat interactions
  • Assist customers with placing orders online, tracking of deliveries and processing of refunds
  • Meet and exceed performance targets (KPI metrics) including response time, volume of chat and quality audits
  • Maintaining customer satisfaction at all times
  • Coordination between different internal departments to resolve a customer inquiry or complaint
  • Participate in training sessions and team meetings to further enhance customer service skills and product

Qualifications

  • Must be at least college level
  • At least 6 months experience working in the BPO industry is a must
  • Preferably with logistics and ecommerce background
  • Must be amenable to work onsite in BGC

Job Type: Full-time

Pay: Php20, Php22,000.00 per month

Language:

  • English (Preferred)

Work Location: In person



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