
Customer Service Representative
1 week ago
Job description
- Responsible for delivering exceptional customer service through online chat interactions
- Assist customers with placing orders online, tracking of deliveries and processing of refunds
- Meet and exceed performance targets (KPI metrics) including response time, volume of chat and quality audits
- Maintaining customer satisfaction at all times
- Coordination between different internal departments to resolve a customer inquiry or complaint
- Participate in training sessions and team meetings to further enhance customer service skills and product
Qualifications
- Must be at least college level
- At least 6 months experience working in the BPO industry is a must
- Preferably with logistics and ecommerce background
- Must be amenable to work onsite in BGC
Job Type: Full-time
Pay: Php20, Php22,000.00 per month
Language:
- English (Preferred)
Work Location: In person
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