VA Admin Operations Support

3 days ago

Cebu City, Central Visayas, Philippines Wayfaring ltd Full time ₱1,200,000 - ₱2,400,000 per year

Location: IT Park, Cebu City

Schedule: Monday to Friday, 4:00 PM – 12:00 AM (UK hours)

Employment Type: Full-time, Onsite


About the Role

We're seeking a highly organized Virtual Operations Support professional to assist our UK-based operations team. The role involves managing business processes, ensuring smooth communication, and maintaining system accuracy. You'll work closely with the Virtual Operations Manager to support key administrative and operational functions.


Key Responsibilities

Project Work

1. Self-Certification Project

  • Distribute documentation to 6,000 individuals via PandaDoc to confirm investor status.
  • Manage the process end-to-end, including follow-ups with non-responders.
  • Collate and organize all responses in SharePoint and update internal databases accordingly.

2. Lead Management Project – Pipedrive CRM

  • Design and implement workflows for tracking new business leads in Pipedrive.
  • Manage the project from planning through to go-live.
  • Ensure the process is efficient, scalable, and embedded in daily operations.

Ongoing Responsibilities

  • Distribute weekly new joiner announcements.
  • Monitor and respond to emails in the info@ inbox, escalating where needed.
  • Act as the primary contact when the Virtual Operations Manager is unavailable.
  • Maintain and update CRM records to ensure data accuracy and integrity.

Qualifications & Skills
  • Strong written and spoken English communication skills.
  • Proficient in Microsoft Office and CRM/database systems (e.g., Pipedrive, SharePoint).
  • Highly organized with strong time management and task-tracking abilities.
  • Able to handle confidential information with discretion and in compliance with GDPR.
  • Experience in administration, operations, or virtual support preferred.

Work Setup & Benefits
  • Onsite role at a modern coworking space in Cebu IT Park.
  • Company-issued laptop provided.
  • HMO, PhilHealth, SSS, Pag-IBIG, and 13th month pay included.
  • Supportive, professional environment with full training on all tools and systems.

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