Fleet Insurance Manager

Fleet Insurance Manager

Position Overview: The Fleet Insurance Manager is responsible for overseeing all insurance-related activities for the company's fleet operations, including 2-wheel (2W) and 4-wheel (4W) vehicles. This role ensures that the fleet is adequately insured, claims are processed efficiently, and partnerships with insurance providers deliver optimal coverage and value. The Fleet Insurance Manager also develops strategies to minimize risks, improve claims turnaround time, and reduce company

loss exposure.

Key Responsibilities:

Insurance Management & Policy Administration

• Manage end-to-end insurance requirements for the fleet, including renewals, coverage adjustments, and policy compliance.
• Evaluate insurance products and recommend the most cost-efficient and comprehensive coverage.
• Maintain accurate and updated insurance records for all vehicles and ensure policy documents are properly filed and accessible.
• Monitor policy expirations to prevent lapses in coverage.

Claims Handling & Coordination

• Oversee and manage the full lifecycle of insurance claims (from incident reporting to settlement).
• Assess incidents and determine whether a vehicle should be repaired internally (in-house / partner shop) or be processed through insurance, based on cost efficiency, severity, and policy coverage.
• Act as primary liaison between the company, drivers, and insurance providers.
• Ensure timely submission of documentation and push for quick resolution of claims.
• Investigate incidents, review claim validity, and ensure that claims are filed accurately and in compliance with insurer requirements.

Vendor / Insurance Partner Management

• Coordinate with insurance companies, brokers, and third-party adjusters.
• Evaluate insurer performance based on settlement speed, service quality, and cost.
• Lead negotiations for better rates, value-added services, and improved claims processes.
• Develop strong working relationships to ensure efficient support for high-volume fleet claims.

Risk Management & Loss Reduction

• Analyze accident and claims trends to identify risk patterns.
• Recommend improvements in driver training, safety guidelines, and fleet policies.
• Implement strategies to reduce insurance costs and minimize claims frequency.
• Work with the Operations and Safety teams to enforce accident-prevention standards.

Reporting & Compliance

• Prepare regular reports on claims status, loss ratios, insurance costs, and risk exposures.
• Ensure the fleet complies with all legal and regulatory insurance requirements.
• Maintain strict confidentiality and integrity in handling sensitive insurance documents.

Others:

• Perform other related duties as assigned, whether communicated verbally or in writing, to support the efficient operation of the department.

Qualifications

• Bachelor's degree in Business Administration, Risk Management, Finance, or related field.
• At least 3–5 years of experience in insurance management, fleet insurance, claims handling, or risk management.
• Experience in logistics, transport, ride-hailing, or fleet operations is a strong advantage.
• Strong understanding of vehicle insurance policies, claims processes, and industry regulations.
• Excellent negotiation, coordination, and vendor management skills.
• Analytical mindset with the ability to interpret claims data and identify risk trends.
• Strong communication and interpersonal skills.
• High attention to detail and strong organizational skills.
• Ability to work under pressure and manage high claim volumes.

Job Type: Full-time

Benefits:

• Company Christmas gift
• Health insurance
• Paid training
• Promotion to permanent employee

Work Location: In person