
Blended CSR
1 week ago
Job Summary:
The Insurance Verification Agent ensures patients have valid dental insurance coverage before their appointments. This includes verifying benefits, explaining coverage, and updating records to support smooth billing and patient care.
Key Responsibilities:
- Verify dental insurance eligibility and benefits via portals and phone calls if needed
- Confirm coverage details: deductibles, co-pays, waiting periods, and limitations
- Accurately update insurance info in the practice management system
- Coordinate with front desk and billing teams to resolve discrepancies
- Answer insurance-related questions from patients and staff
Qualifications:
- At least 1 year of experience in dental insurance verification
- Knowledge of dental insurance plans, billing codes, PPO, Medicare/Medicaid
- Familiarity with EHR/PMS systems (e.g., Dentrix, Eaglesoft, Open Dental)
- Strong communication, attention to detail, and organizational skills
Job Type: Full-time
Work Location: In person
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