Assistant Manager

Assistant Manager (Fleet Operations – Day/Night Shift)

Location: Parañaque Wareouse| Rotational Shifts (AM/PM/Night) | Full-Time

About Xpress

Xpress is a fast-growing TNVS and taxi operator committed to delivering safe, reliable, and efficient mobility solutions. With a growing fleet capacity of eventually up to 500 vehicles and a strong focus on technology-driven operations, we aim to provide seamless transport for passengers while ensuring high standards of support for our drivers and teams.

Joining Xpress means becoming part of an innovative transport company that values teamwork, accountability, and customer service excellence.

About the Role

As an Assistant Manager at Xpress, you will oversee day-to-day fleet operations during your assigned shift, covering both TNVS and taxi services. You will directly supervise Shift Supervisors and indirectly manage Operations Specialists, Xpress Support, Utility Crew, and the Emergency Response Team (ERT).

This role requires strong leadership, operational oversight, and the ability to make data-driven decisions to keep our growing fleet running efficiently and in compliance with transport regulations.

Key Responsibilities

Fleet & Shift Operations

• Oversee dispatch and allocation of TNVS and taxi vehicles to optimize supply and reduce idle time.
• Monitor fuel/energy efficiency and implement cost-control initiatives.
• Supervise preventive maintenance, repairs, and vehicle inspections to ensure roadworthiness and compliance.
• Ensure vehicles meet standards of cleanliness, comfort, and passenger safety.
• Manage incident response and escalation for accidents, breakdowns, and emergencies.
• Conduct CCTV monitoring and audits to oversee driver behavior and service quality.

People & Team Management

• Lead and mentor Shift Supervisors while guiding indirect teams (Ops Specialists, Support staff, Utility Crew, and ERT).
• Manage driver scheduling across shifts (AM, PM, Night) to ensure full coverage.
• Provide coaching, feedback, and corrective actions for drivers and operations staff.
• Facilitate training on safety, customer service, use of systems, and emergency procedures.

Customer Service & Compliance

• Address escalated customer feedback and complaints promptly.
• Ensure compliance with government regulations and company policies, including licensing, registration, and insurance.
• Oversee proper reporting and claims handling for incidents and damages.

Continuous Improvement

• Recommend efficiency and cost-saving measures for fleet operations.
• Support planning for fleet expansion or replacement.
• Utilize telematics and performance dashboards to monitor operations and identify areas for improvement.

Skills & Qualifications

• 3–5 years of experience in fleet management, logistics, TNVS/taxi operations, or supervisory roles.
• Bachelor's degree in Business Administration, Logistics, Transport/Operations Management (preferred).
• Proven leadership skills in managing teams across multiple shifts.
• Knowledge of vehicle maintenance, dispatch systems, telematics, and transport regulatory requirements.
• Strong analytical, problem-solving, and customer service skills.
• Amenable to work onsite on a 6-day workweek.
• Willing to work on a rotational shift schedule (AM, PM, and Night shifts).

Why Join Xpress?

• Opportunity to manage both TNVS and taxi operations at scale.
• Work with a dynamic team in a growing transport and mobility service provider.
• Play a key role in building safe, reliable, and customer-focused fleet operations.

Data Privacy Notice

By submitting your application, you consent to the collection, processing, and use of your personal data by Xpress for recruitment and employment purposes. Your information will be kept strictly confidential and will only be used in relation to your application.

Job Types: Full-time, Permanent

Pay: Php25, Php35,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Health insurance
• Opportunities for promotion
• Paid training

Ability to commute/relocate:

• Parañaque: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you amenable to working on a rotational schedule and shift?
• What's your asking salary for the role?
• How soon can you start?

Experience:

• Fleet Operations: 1 year (Preferred)

Location:

• Parañaque (Preferred)

Work Location: In person