Service Desk Analyst

The Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....

COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services.Position: IT Service Desk Company Industry: BPO CompanyWork Location: Alabang MuntinlupaWork Schedule: Shifting ScheduleSalary: Php 26, ,000 Work Set-Up: Full OnsiteBenefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance...

This role is critical in delivering timely and professional support to users, ensuring incidents and service requests are logged, prioritized, escalated, and resolved in accordance with ITIL-aligned service management practices.1.Incident Management & Technical SupportServe as the first point of contact for IT-related issues via phone, email, chat, or...

IT Analyst/IT Service Desk (L1/L2 Support)Location: PhilPlans Corporate Center, BGC – TaguigWork Setup: 100% Onsite, Night ShiftAbout the RoleWe're looking for a proactive and customer-focused IT Analyst / IT Service Desk Engineer to join our growing team at IT By Design. In this role, you'll provide technical support to global clients and help ensure...

GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE) We’re on the lookout for a Global Service Desk Analyst who can bring both technical expertise and top-notch customer service to the team. In this role, you’ll be the go-to person for troubleshooting, ticket management, and team support — ensuring seamless IT service delivery across our global operations....

Qualifications:We are accepting at least 1 year experience as TSR or Technical Support Representativeor At least 6 months experience as IT Service Desk or Help DeskHas basic knowledge in troubleshooting internet, mobile phones, tablets.Details:Location is Eton Centris, Quezon CityFull onsite and shifting schedule20 percent night shift differentialHMO on day...

Service Desk / Technical Helpdesk Analyst may perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and researches user...

Urgent RecruitmentJob title: Deal Desk AnalystWork Schedule: Rotating ShiftsWork Arrangement: Onsite (Sheridan, Mandaluyong)Salary Package : Up to 53kStart date: First week of OctoberHeadcount: 10QUALIFICATIONS:Minimum of at least 12 months experience with Order Management, Operations, or Order to CashExperience with complex deal structuringExperience in...

Make your next big career move by applying as KMC Solutions' next GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE) On top of your salary, here are the exciting benefits you can look forward to: Health Insurance/HMO Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves The main responsibilities of a GLOBAL SERVICE...

IT Service Desk Specialist – Centris, QCJoin a Global Tech Support Team | Onsite | Night ShiftLocation: Centris, Quezon CitySetup: Onsite | Graveyard & Shifting ScheduleWhat You'll Do:Provide efficient IT support and troubleshooting for hardware, software, VPN, Citrix, and Microsoft OutlookManage and resolve tickets via ServiceNow (SNOW)Handle Active...