XTN-F674798 | GLOBAL SERVICE DESK ANALYST
2 weeks ago
GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE) We’re on the lookout for a Global Service Desk Analyst who can bring both technical expertise and top-notch customer service to the team. In this role, you’ll be the go-to person for troubleshooting, ticket management, and team support — ensuring seamless IT service delivery across our global operations. Responsibilities include: Provide first-level technical support by troubleshooting issues and managing service requests through ticketing systems (e.g., ServiceNow). Deliver excellent customer service by addressing inquiries in both Mandarin and English, ensuring clear communication and timely resolution. Collaborate with the team on process improvements, documentation, and knowledge sharing, including training or mentoring as needed. Requirements: 1–2 years of experience as a Service Desk Analyst (customer service) or Service Desk Technician (technical support) Proficiency in Mandarin and English (both oral and written) Strong technical proficiency with proven troubleshooting skills Knowledge of ticketing systems (e.g., ServiceNow) Excellent customer service and communication skills Ability to work effectively in a team-oriented environment Experience in training, mentoring, and knowledge sharing Strong documentation skills and attention to detail Willingness to work onsite Benefits: Health Insurance/HMO Enjoy unlimited MadMax Coffee Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves #J-18808-Ljbffr
-
IT Service Desk Analyst
3 days ago
Muntinlupa, Philippines J-K Network Services Full timeCOMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally. Position: IT Service Desk Analyst Company Industry: BPO Work Location: Alabang, Muntinlupa City Work Schedule: Shifting schedule Salary: Php 30,000-40,000 Work Set Up: On-site JOB REQUIREMENTS: • College Graduate/Undergraduate are open to apply. • At least 1-year...
-
Service Desk Specialist
4 weeks ago
Muntinlupa, Philippines NYGC Services, Inc. Full timeRole: Service Desk Specialist Job Description: Key Results Areas / Job Responsibilities (Describes the results for which the position has an on-going accountability. Accountabilities are statement of the important end results, which the job needs to achieve to justify its existence. Each accountability statement should relate to a single end result which...
-
IT Service Desk Engineer
4 weeks ago
Muntinlupa, Philippines Integrated OS Full timeUnleash Your Talents with Us! Hi there, our future IT Service Desk Engineer ! Happy to see YOU here. Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business such as Finance, Human Resources,...
-
Service Desk Specialist
2 weeks ago
Muntinlupa, Philippines Directio PHL, Inc. Full timeDirectio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating...
-
Assistant Manager
2 weeks ago
Alabang, Muntinlupa, Philippines TASQ Staffing Solutions Full timeWork Setup: On-site in Alabang, Muntinlupa Schedule: Shifting Schedules Requirements: > Bachelor's Degree > 4 years of team management experience handling technical / service desk clients or campaigns > Champion in Center of Excellence / Process Excellence / Operational Excellence > Process improvement and process framework creation: Experience in...
-
Tech Support Analyst
4 weeks ago
Muntinlupa, Philippines UnitedHealth Group Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...
-
Global Investment Banking Summer Analyst
3 weeks ago
Muntinlupa, Philippines Bank of America Full timeWhat we’re looking for: Penultimate year Undergraduate/Master’s student with outstanding academic achievement seeking a summer internship with a pipeline to 2027 full-time employment Must demonstrate a track record of superior performance in extracurricular and professional activities Demonstrate a combination of strong quantitative/analytical skills,...
-
Global Payments Solutions Summer Analyst
3 weeks ago
Muntinlupa, Philippines Bank of America Full timeWhat we’re looking for: Penultimate year Undergraduate/Master’s degree student with outstanding academic achievement Strong quantitative and analytical skills Effective verbal and written communication Comfortable with change and adjust to changing demands and requirements A strong team player and client focused Demonstrates energy and initiative...
-
Market Research Analyst
4 weeks ago
Muntinlupa, Philippines KMC Solutions Full timeMake your next big career move by applying as KMC Solutions' next FRESH GRAD MARKET RESEARCH ANALYST! We are a leading global healthcare market research company dedicated to delivering impactful insights through high-quality data collection. We specialize in working with physicians, healthcare professionals, and key opinion leaders worldwide On top of...
-
Market Research Analyst
3 weeks ago
Muntinlupa, Philippines KMC Solutions, Inc. Full timeMake your next big career move by applying as KMC Solutions' next FRESH GRAD MARKET RESEARCH ANALYST! We are a leading global healthcare market research company dedicated to deliveringimpactful insights through high-quality data collection. We specialize in working withphysicians, healthcare professionals, and key opinion leaders worldwide On top of your...