XTN-F674798 | GLOBAL SERVICE DESK ANALYST

3 weeks ago


Muntinlupa, Philippines KMC Careers Full time

GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE) We’re on the lookout for a Global Service Desk Analyst who can bring both technical expertise and top-notch customer service to the team. In this role, you’ll be the go-to person for troubleshooting, ticket management, and team support — ensuring seamless IT service delivery across our global operations. Responsibilities include: Provide first-level technical support by troubleshooting issues and managing service requests through ticketing systems (e.g., ServiceNow). Deliver excellent customer service by addressing inquiries in both Mandarin and English, ensuring clear communication and timely resolution. Collaborate with the team on process improvements, documentation, and knowledge sharing, including training or mentoring as needed. Requirements: 1–2 years of experience as a Service Desk Analyst (customer service) or Service Desk Technician (technical support) Proficiency in Mandarin and English (both oral and written) Strong technical proficiency with proven troubleshooting skills Knowledge of ticketing systems (e.g., ServiceNow) Excellent customer service and communication skills Ability to work effectively in a team-oriented environment Experience in training, mentoring, and knowledge sharing Strong documentation skills and attention to detail Willingness to work onsite Benefits: Health Insurance/HMO Enjoy unlimited MadMax Coffee Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves #J-18808-Ljbffr



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