GLOBAL SERVICE DESK ANALYST

Make your next big career move by applying as KMC Solutions' next GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE)

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE) include:

• Provide first-level technical support by troubleshooting issues and managing service requests through ticketing systems (e.g., ServiceNow).
• Deliver excellent customer service by addressing inquiries in both Mandarin and English, ensuring clear communication and timely resolution.
• Collaborate with the team on process improvements, documentation, and knowledge sharing, including training or mentoring as needed.

To apply, you must be an expert on the following requirements:

• 1–2 years of experience as a Service Desk Analyst (customer service) or Service Desk Technician (technical support)
• Proficiency in Mandarin and English (both oral and written)
• Strong technical proficiency with proven troubleshooting skills
• Knowledge of ticketing systems (e.g., ServiceNow)
• Excellent customer service and communication skills
• Ability to work effectively in a team-oriented environment
• Experience in training, mentoring, and knowledge sharing
• Strong documentation skills and attention to detail
• Willingness to work onsite

It will also be favorable if you are knowledgeable in:

As previously mentioned.

The successful candidate must submit the following pre-employment requirements

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more

Job Code : XTN-F

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IT SUPPORT STAFF

Work Setup Onsite

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3 days ago

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