Operation Specialist

Company Introduction

GameZone is a core PVP brand under a publicly listed company in the Philippines, dedicated to building one of the nation's leading online competitive card-game ecosystems. We focus on key PVP titles such as Tongits, Pusoy, and Poker, delivering high-quality, highly competitive gameplay experiences to hundreds of thousands of active users through strong operations, a solid data system, and continuously evolving product capabilities.

GameZone aims to become the most influential PVP gaming brand in the Philippines:

We understand players, we master operations, and we create an ecosystem where players can win with excitement, lose with comfort, and always come back.

As our business rapidly expands, we are looking for exceptional operations talent to join us in building the next generation of PVP competitive platforms.

Position Overview

As a Poker Operations Specialist, you will be deeply involved in full-cycle operations across GameZone's three core battlefields - Tongits, Pusoy, and Hold'em Poker. You will need to understand player psychology, analyze behavioral data, evaluate table ecosystems, and translate insights into precise operational strategies and effective event plans.

In this role:

• Your decisions will directly influence the behavioral patterns of hundreds of thousands of daily active users;
• Your activities will reshape stake structures and drive continuous GGR growth;
• You will not only see the results of your work - you will create them.
• This is a role where operational ability is truly "cashed out."

If you understand card games, understand players, understand competition, and excel at strategy-driven problem-solving, this will be the best stage for your talent.

Job Responsibilities:

1. Daily PVP Game Operations

2. Assist in managing the day-to-day operations of GameZone's PVP products (Tongits, Pusoy, Poker)

3. Support initiatives that improve player activity, engagement, and overall user satisfaction
4. Monitor basic user behavior patterns (new users, active users, returning users)
5. Help implement user segmentation strategies and corresponding tasks or activities

6. Conduct periodic checks on competitor products to stay informed on market trends

7. Data Monitoring and Reporting

8. Prepare and monitor routine operational reports

9. Track core game data, including daily activity, rounds played, and retention
10. Identify basic performance issues and provide improvement recommendations

11. Assist with reviewing event results and documenting insights for future optimization

12. Event & Promotion Support

13. Participate in planning and organizing events, missions, and promotional activities

14. Coordinate with internal teams to ensure smooth execution of scheduled events
15. Help develop standardized event templates to enhance operational efficiency

16. Support seasonal, weekly, and daily activity planning to maintain consistent user engagement

17. Cross-Department Collaboration

Collaborate closely with:

• Product Team - to support feature improvements and user experience enhancements
• Data Team - to ensure data accuracy and alignment on performance metrics
• Customer Support - to resolve user concerns and address gameplay-related issues
• Marketing Team - to provide product insights for ongoing campaigns and communications

Effective communication and teamwork are essential in this role.

J
ob Requirements:

• Bachelor's degree or above
• Preferably, with 1-3 years of experience in online gaming operations.
• Basic understanding of card games, especially Tongits, Pusoy, or Hold'em poker
• Proficiency in Excel or Google Sheets
• Good English communication skills
• Strong sense of responsibility, attention to detail, and willingness to learn

Preferred Qualifications:

• Previous experience in Poker/Tongits/Pusoy/Rummy or similar card-game operations
• Experience in coordinating online events, tournaments, or platform promotions
• Familiarity with gaming user behavior or cash-based game environments
• Background in gaming, fintech, or entertainment-technology companies