Technical Support Agent

2 weeks ago

Pasay, National Capital Region, Philippines Infinit-O Full time ₱300,000 - ₱500,000 per year

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certifiedcompany, we're dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.

What is the role that we need? We are looking for a Technical Support Agent to join our team.

Specific Duties and Responsibilities:

  • Delight customers by providing timely, expert advice.
  • Act as the first level of support for questions, issues, and common tasks.
  • Prioritize cases and respond to inquiries with speed and precision.
  • Use written and verbal communication to resolve complex, technical issues.
  • Support the overall objective of the client.
  • Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.

Qualifications:

  • Minimum of 1-2 years of experience as a Technical Support Agent or 3-4 years in a customer-focused, support environment.
  • Excellent written and verbal English required.
  • Proven track record of driving change focused on improving the customer experience.
  • Ability to use and create knowledge articles, with an extreme level of attention to detail.
  • Ability to train others about technical concepts and issues.
  • Ability to work a flexible schedule.
  • Experience with JavaScript, HTML, and XML.

  • Technical Support Agent

    2 weeks ago

    Pasay, National Capital Region, Philippines Infinit-O Full time ₱250,000 - ₱500,000 per year

    Job Description Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our...

  • Technical Support Agent

    2 weeks ago

    Pasay, National Capital Region, Philippines NYGC Services, Inc. Full time ₱300,000 - ₱600,000 per year

    Role : Technical Support AgentLocation : Moa, Pasay CityWork Type : Hybrid Setup (1x-2x a month RTO)Work Shift : Night ShiftJob Description:Associate Degree Holder or Bachelor's Degree Holder (Please note that we cannot process high school and college undergraduates for this role)Minimum 1-3 years of experience in a customer-focused, support environmentHas...

  • Technical Support Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines Reliasourcing Inc. Full time ₱250,000 - ₱500,000 per year

    About the CompanyOur client is dedicated to enabling brands to connect and scale through marketplace and dropship automation platforms. They focus on solving important business challenges by automating the full cycle of digital commerce, helping drive revenue through new and existing channels in a streamlined and cost-efficient way.About the RoleWe are...

  • Computer Technical Support

    2 weeks ago

    Pasay, National Capital Region, Philippines aa-5b39-4c91-875b-6bf0e77b3d47 Full time ₱20,000 - ₱30,000 per year

    Proven experience as a Computer Technical Specialist or similar roleStrong knowledge of computer systems, hardware, and softwareAbility to diagnose and resolve technical issuesExcellent problem-solving and communication skillsAttention to detail and ability to work independentlyRelevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are...

  • Money Backroom Support Associate

    1 week ago

    Pasay, National Capital Region, Philippines UPTC Full time ₱300,000 - ₱450,000 per year

    QualificationsBachelor's/College Degree in Finance/Accountancy/Business/Marketing (Non - Nego)At least 6 months - 1 year of working experience in the related field. (Non - Nego)At least 8 months of experience in Customer Service Representative (Non - Nego)Computer LiterateAccountancy Software (Sap, QuickBooks)MS Office Tools (MS Excel)Job DescriptionProvides...

  • IT Support

    1 week ago

    Pasay, National Capital Region, Philippines Staff Domain Inc Full time ₱1,200,000 - ₱2,400,000 per year

    We're seeking a talented and driven IT Support Engineer to join our AU Managed Services Team client. You'll be responsible for supporting both internal staff and external clients, ensuring the timely resolution of technical issues and escalating when necessary. This is a hands-on role that requires strong technical acumen, excellent communication skills,...

  • Technical Planning

    2 weeks ago

    Pasay, National Capital Region, Philippines c0b779e1-5983-48c5-a9f1-559cb1324205 Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The Technical Planning and Engineering Services Supervisor oversees the planning, scheduling, and coordination of all aircraft maintenance activities, ensuring timely execution of maintenance programs and adherence to company standards. Lead and support the Technical Planning and Engineering Team by providing direction, conducting audits,...

  • Technical Planning

    2 weeks ago

    Pasay, National Capital Region, Philippines PHILJETS AERO SERVICES Full time ₱600,000 - ₱1,200,000 per year

    Job Summary:The Technical Planning and Engineering Services Supervisor oversees the planning, scheduling, and coordination of all aircraft maintenance activities, ensuring timely execution of maintenance programs and adherence to company standards. Lead and support the Technical Planning and Engineering Team by providing direction, conducting audits,...

  • Technical Writer

    2 weeks ago

    Pasay, National Capital Region, Philippines SM Prime Holdings, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    JOB TITLE:Assistant PR ManagerResponsibilities1. Communication Planning and Strategy SupportAssists in the development of communication plans, strategies, content calendars and coordinated release schedules across digital, traditional and internal channelsAligns coordinates with internal teams to ensure priorities are consolidated and adjusts programs based...

  • Technical Service Coordinator

    1 week ago

    Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time ₱900,000 - ₱1,200,000 per year

    DetailsJob DescriptionDescriptionThe Technical Service Coordinator is responsible for coordinating and managing HCI technical service delivery to clients.This involves working closely with technical teams to ensure that service delivery meets the agreed-upon standards, and that any issues are addressed promptly.Job ResponsibilitiesCoordinating service...