Rostering/Payroll Officer

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Acquire BPO is an award-winning business process outsourcing provider to some of the world's largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations, with delivery centers in Australia, Dominican Republic, the Philippines, and the United States . Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources.

Our employee value proposition— "Come for a career, stay for the fun" —reflects our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways
• Be recognized through our 'Value Awards'
• Internal promotions and career growth opportunities
• Access to 2,700+ leadership courses
• Work with the best, and do meaningful work

A Glimpse into Your New Role

As a Payroll & Rostering Officer , you will be responsible for ensuring accurate payroll processing and effective workforce rostering. This role supports the day-to-day operations of client branches and ensures staffing and payment accuracy, aligned with award requirements, company policy, and client needs. You will also contribute to client invoicing, reporting, and compliance with Fair Work Australia standards.

Your Day Could See You:

Payroll Processing

• End-to-end payroll execution in line with internal policies and relevant Australian Modern Awards
• Managing timesheet accuracy, authorizations, and exception handling (e.g., through UKG)
• Importing payroll data, resolving discrepancies, and issuing pay remittances
• Maintaining payroll files and documentation
• Addressing payroll-related queries via the ticketing system and escalating when necessary

Rostering Management

• Creating and maintaining shift rosters that meet operational, award, and legal requirements
• Coordinating with branch staff to align on coverage and availability
• Handling shift swaps, last-minute changes, and unplanned absences
• Ensuring real-time updates of rosters and prompt communication with staff
• Supporting reporting for roster activity and shift coverage

Client Invoicing & Reporting

• Generating client invoices aligned with payroll data
• Preparing and sending timesheets and statements
• Maintaining Cobweb entries and producing weekly/monthly reports
• Supporting client-specific reports (e.g., Ingram reports)

Compliance & Workplace Culture

• Ensuring adherence to WHS, EEO, Anti-Discrimination, and Fair Work Australia policies
• Upholding confidentiality, professionalism, and company Code of Conduct
• Promoting Trojan's values: Be Real, Determined, and People-Focused

What You'll Bring:

• At least 2 years of experience in payroll and/or rostering roles (preferably supporting AU-based operations)
• Strong attention to detail and accuracy in timesheet and payroll validation
• Ability to work under pressure and meet strict deadlines
• Knowledge of payroll systems and rostering platforms (e.g., UKG, Cobweb)
• Proficiency in Microsoft Excel and Office Suite
• Excellent communication skills, integrity, and ability to work independently and as part of a team
• Vocational training or recruitment industry experience (preferred)

What Success Looks Like:

• 100% on-time and accurate payroll and invoicing delivery
• High shift coverage and schedule adherence rates
• Minimal payroll discrepancies and prompt resolution of tickets
• Timely and complete reports and Cobweb updates
• Positive feedback from clients, internal stakeholders, and employees

Our Core Values:

• Collaboration – Brilliant jerks can be brilliant elsewhere
• Impact – Do, get it done, create impact
• Passion – Be positive, bring passion and energy
• Transparency – A transparent team can help each other

What Are You Waiting For?

Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life

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