Patient Advocate

2 days ago

Manila, National Capital Region, Philippines Hirestaff Full time $15,000 - $30,000 per year

About Us:

is a leading global talent acquisition and staffing solutions provider, specializing in connecting businesses with top-tier professionals across various industries. We pride ourselves on our deep industry expertise, cutting-edge technology, and personalized approach to recruitment. At , we're committed to building long-lasting relationships with both clients and candidates, ensuring the perfect match for every role. We foster a collaborative and supportive work environment where our team members are empowered to excel and make a real impact in the world of talent acquisition.

About the Role:

We are looking for
Patient Advocates
to join our healthcare operations team in
Manila
. This is a
full-time remote position
, supporting a U.S.-based mental health organization.

As a Patient Advocate, you will serve as a bridge between patients, clinicians, and administrative teams—ensuring compassionate, timely, and high-quality support for every patient. You'll assist patients in understanding treatment plans, coordinating appointments, resolving concerns, and navigating mental health services with empathy and professionalism.

Shift:
Monday to Friday,
10 PM – 7 AM Philippine Time (equivalent to 9 AM – 6 PM CST)

Key Responsibilities:

  • Serve as the primary point of contact for patients regarding questions, feedback, and support needs.
  • Assist patients in understanding treatment plans, therapy options, and medication management.
  • Advocate for patients' needs with clinical and administrative teams to ensure timely resolutions.
  • Coordinate scheduling of therapy sessions, psychiatric appointments, and follow-ups.
  • Educate patients on behavioral health resources, community programs, and support services.
  • Document patient interactions and outcomes per HIPAA and organizational standards.
  • Handle sensitive situations with empathy, professionalism, and confidentiality.

Requirements:

  • Bachelor's degree in
    Social Work, Psychology, Healthcare Administration
    , or a related field (or equivalent experience).
  • Prior experience in
    behavioral health, patient support, or healthcare coordination
    preferred.
  • Excellent
    communication, empathy, and problem-solving skills.
  • Ability to work compassionately with diverse patient populations while maintaining confidentiality.

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