CSR - Healthcare (With Patient Scheduling Experience)

3 days ago


Eastwood Metro Manila, Philippines CF Solutions Philippines Inc. Full time ₱240,000 - ₱480,000 per year

Requirements:

  • Associate Graduate or college graduate of any course.
  • Willing to work onsite in Eastwood City and willing to be assigned in the night shift.
  • With experience healthcare account experience especially in patient scheduling.
  • Good communication Skills
  • Currently residing within Metro Manila, Rizal or Bulacan
  • Okay to start ASAP

Job Description

  • Answer incoming calls and accurately assess and process caller requests and inquiries.
  • Schedule patients with providers based on insurance coverage and provider preferences.
  • Coordinate and monitor new patient referrals.
  • Schedule appointments for new and follow-up patients in the clinic.
  • Call to confirm scheduled appointments the day before.
  • Review voicemails and return missed calls on the same day.
  • Verify patient insurance daily and on the 1st of every month.
  • Send inactive insurance lists to the appropriate departments.
  • Monitor emails and respond within 24 hours.
  • Follow up on missed appointments daily to reschedule.
  • Safeguard patient health information and ensure compliance with HIPAA regulations.
  • Prior experience or background in healthcare is preferred.

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