Patient Care Specialist

2 days ago

Ortigas Metro Manila, Philippines Asia Teleservices, Inc. Full time ₱400,000 - ₱600,000 per year

We're expanding our Healthcare Team and looking for a passionate Patient Care Specialist for our Local Tagalog HMO Account. If you're a medical-allied graduate eager to provide compassionate care and excellent service, this role is for you.

JOB QUALIFICATIONS

  • Must be a graduate of a four-year medical-allied course (non-negotiable)
  • Open to fresh graduates with hospital internship experience
  • Familiarity with medical terminology (diseases, diagnostic tests, procedures, admissible cases, etc.)
  • Experience in BPO handling healthcare/HMO accounts is a plus
  • Proficient in Tagalog and English (written & spoken)
  • Knowledge in HMO processing/approvals and hospital admissions is an advantage
  • Willing to work onsite in Ortigas Center, Pasig

JOB KEY RESPONSIBILITIES

  • Assist members via inbound/outbound calls and emails regarding HMO benefits, coverage, and approvals (Inpatient & Outpatient)
  • Process and validate requests, ensuring accurate documentation and compliance
  • Coordinate with hospitals/providers to verify cases and support admissions
  • Maintain professionalism while delivering high-quality customer service in Tagalog and English
  • Collaborate with the team and support continuous process improvement

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