Patient Care Specialist
3 days ago
We're expanding our Healthcare Team and looking for a passionate Patient Care Specialist for our Local Tagalog HMO Account. If you're a medical-allied graduate eager to provide compassionate care and excellent service, this role is for you.
JOB QUALIFICATIONS
- Must be a graduate of a four-year medical-allied course (non-negotiable)
- Open to fresh graduates with hospital internship experience
- Familiarity with medical terminology (diseases, diagnostic tests, procedures, admissible cases, etc.)
- Experience in BPO handling healthcare/HMO accounts is a plus
- Proficient in Tagalog and English (written & spoken)
- Knowledge in HMO processing/approvals and hospital admissions is an advantage
- Willing to work onsite in Ortigas Center, Pasig
JOB KEY RESPONSIBILITIES
- Assist members via inbound/outbound calls and emails regarding HMO benefits, coverage, and approvals (Inpatient & Outpatient)
- Process and validate requests, ensuring accurate documentation and compliance
- Coordinate with hospitals/providers to verify cases and support admissions
- Maintain professionalism while delivering high-quality customer service in Tagalog and English
- Collaborate with the team and support continuous process improvement
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