
Operations Manager
2 weeks ago
Work Hours
: 8 hours per day
Work Setup:
Morning shift (Monday-Friday)
Hybrid Setup
: Primarily remote, with occasional onsite work required at least once per month
Equipment
: Company-provided
Responsibilities:
- Systems and Reporting Management
- Design, build, and maintain comprehensive reports using agency management systems and business intelligence tools
- Work with various operational systems to extract, analyze, and present data for leadership decision-making
- Resource Planning and Utilization
- Partner closely with the resourcing team to monitor and optimize capacity planning
- across all departments
- Analyze utilization rates and resource allocation to identify opportunities for improved
- efficiency
- Cross-Departmental Systems Support
- Collaborate with department heads to understand reporting needs and system requirements
- Facilitate data flow between creative, strategy, technology, and production teams through integrated systems
Requirements:
- Bachelor's degree in Operations Management, Business Administration, or related field
- 3 to 5 years of operations experience, preferably in an agency, creative, or professional
- services environment
- Strong project management skills with experience using project management tools
- Excellent communication and interpersonal skills with the ability to work effectively
- across all organizational levels
- Analytical mindset with proficiency in data analysis and reporting
- Experience with process improvement methodologies and change management
- Proficiency in Google Workspace, Microsoft Office Suite, and operational software
- platforms
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications:
- Experience in advertising, marketing, or creative agencies
- Knowledge of creative production processes and workflows
- Experience with business intelligence tools and dashboard creation
- Understanding of budget management and financial reporting
- Experience with agency management software like Adobe Workfront, Macronomy
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