Specialist - French-2

1 week ago

Makati City, National Capital Region, Philippines ING Full time ₱1,000,000 - ₱2,500,000 per year
  • REQ
  • 10/11/2025
  • Customer Loyalty
  • Makati City, Filipijnen
  • ING Hubs

Lending (Product Management & Client Services) department is responsible for contracting and managing all lending contracts for private individuals and business customers. It is important that the file manager considers each file as a challenge to improve quality and increase customer satisfaction.

  • To perform all actions with respect to the specific workplace instructions.
    To capture and follow up of tasks in the tool Service Now and/or via a general (shared) mailbo- .
  • To realize various checks/controls on signatures, evidence, dates for release of funds in lending contracts following specific rules.
  • To navigate in several ING tools to look for the needed information or encode results of needed checks.
    To eecute and/or monitor sample controls e- -post following the specific rules.
  • To give validation for release of funds after having made all necessary checks.
  • To perform in life management tasks according to the specific rules (i.e., rate review, update data by encoding in the back-end system, etc.).
    To contact BE Business clients and or ING colleagues/stakeholders via specific structured- -templates to give them information or request for information in English or French.
  • To perform analysis of received documents according to workplace instructions and update the back-end systems accordingly.
  • To ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
  • To react appropriately and escalate to the lead and/or to SPOC ING BE when checks are not OK, when in doubt or when there are issues.
  • Provide CLT assistance in checking the quality of the translation of documents or correspondence from French to English and vice versa.
    Act as the subject matter epert handling end to end processes and deal with the most comple- and valuable issues requiring communication or handling in French.
  • To be in close contact with the Belgium Central ILM team to manage the inflow, priorities, happy and unhappy flow, including workflow balancing. To work together with the Belgium ILM Central team to optimize processes, look for improvements with the goal to become more efficient and reduce unhappy flow.

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Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

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