Bilingual Claims Operations Specialist

1 day ago

Makati City, National Capital Region, Philippines OPENLANE Full time $40,000 - $80,000 per year

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We're a technology company

building the world's most advanced—and
uncomplicated—digital
marketplace for used vehicles.

We're a data company

helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we're an innovation company

accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders.

We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity.

We seek to understand and improve our customers' experience.

Smart Risk-Taking.

We transform risk into progress through data, experience, and intuition.

Fearless Ownership.

We deliver what we promise and learn along the way.

Claims Operations Specialist

Job Overview

OPENLANE is looking for an Claims Operations Specialist who will be mainly liaising calls to ensure only customers with existing arbitration cases are transferred to the Arbitration team. The position requires the management of timely arbitration between buyers and sellers with the goal of reaching a successful resolution based on auction arbitration policies. In addition, the Claims Operations Specialists will also manage the timely closure of arbitration cases and assisting in filing of new claims

Responsibilities and Duties:

  • Responsible in handling customer queries about arbitration case status, payment and refunds inquiries via phone
  • Acts as a liaison for the calls being received before transferring the call to the Arbitration team
  • Creation of callback tasks in cases where the Arbitration Specialist is unavailable to take the customer call
  • Ensuring vehicle data is accurate in preparation for remarketing
  • Monitors cases that are pending for more than 24 hours and is responsible for following up with the Arbitration team
  • Checking of support cases' accuracy, making sure that it is tag to the correct arbitration case
  • Assisting customers in filing arbitration cases through an online portal

Qualifications & Education Requirements:

  • High School Diploma or equivalent required; Bachelor's degree preferred
  • Preferably 1-3 years of automotive, mechanical or body shop experience; dispute resolution experience is an asset
  • Experience with automobile brands, equipment, mechanics and structure preferred
  • Must have a superior customer service and dispute resolution orientation
  • Strong verbal and written communication skill required
  • Effective report writing and composition skills required
  • Experience and working knowledge of Microsoft Office applications including Excel, Word and Outlook
  • Strong management and organization skills
  • Knowledge of health and safety practices and policies Ability to speak French fluently is an asset, but not a requirement, for this position

What We Offer:

  • Competitive pay
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you

  • Claims Resolution Specialist

    3 days ago

    Makati City, National Capital Region, Philippines beBeeClaimsResolution Full time ₱900,000 - ₱1,200,000

    Job DescriptionWe are seeking a Claims Resolution Specialist to join our team. This role involves reviewing, researching and resolving claims for health plans, commercial customers and government entities.As a Claims Resolution Specialist, you will be responsible for analyzing and identifying trends and providing reports as necessary. You will also ensure...

  • Insurance Claims Specialist

    2 days ago

    Makati City, National Capital Region, Philippines beBeeClaimsResolution Full time ₱900,000 - ₱1,200,000

    Claims Resolution SpecialistWe are seeking a skilled Claims Resolution Specialist to join our team. In this role, you will be responsible for processing claims, providing recommendations and final decisions based on set authority limits approved by management.About the RoleThis position involves coordinating with team members and other stakeholders to ensure...

  • Cantonese Bilingual

    1 day ago

    Quezon City, National Capital Region, Philippines Global Group Innovative Services Full time ₱90,000 - ₱109,000 per year

    We're hiring 10 Cantonese Bilingual Specialists – APPLY NOWWe urgently need fluent Cantonese speakers with strong English skills to join our growing team in North Edsa, QCLocation: 100% Onsite in North EdsaRole: Cantonese Bilingual SpecialistOpenings: 10 HeadcountSalary: ₱90,000–₱109,000 gross/monthSchedule: Shifting, including nights, weekends &...

  • Claims Manager

    1 day ago

    Makati City, National Capital Region, Philippines CXC Full time $90,000 - $120,000 per year

    We are looking for a Claims Manager who will take full ownership of the claims function in the Philippines. This role ensures that all claims are handled efficiently, fairly, and in line with regulatory standards. The Claims Manager will lead a team of specialists, drive process improvements, and deliver a high level of service to clients and partners.Key...

  • Medical Claims Specialist

    14 hours ago

    Makati City, National Capital Region, Philippines beBeeClaims Full time ₱40,000 - ₱60,000

    Medical Claims SpecialistWe are seeking an experienced Medical Claims Specialist to collaborate with our team. This role involves verifying patient eligibility, reviewing patient bills, and communicating with insurance companies.Responsibilities:Verify patient eligibility and benefits for treatments, hospitalizations, and procedures.Review patient bills for...

  • Dental Claims Specialist

    7 days ago

    Makati City, National Capital Region, Philippines SuperStaff Full time

    As a Dental Claims Specialist, you will play a critical role in delivering exceptional service to our customers. You will be responsible for managing and processing claims, resolving issues, and providing support to our clients while upholding our commitment to quality and integrity.Follow-up status of outstanding insurance claims, make sure all follow-ups...

  • Claim Resolution Specialist

    1 day ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱436,000 per year

    The Claim Resolution Specialist plays a versatile role in the claims workflow, tasked with submitting appeals to overturn denials and trigger payments or determining whether further action, such as additional appeals or account closure, is required. Specialists in this role may prioritize tasks based on claim complexity and workload, ensuring optimal...

  • Dental Claims Specialist

    1 day ago

    Makati City, National Capital Region, Philippines SuperStaff Full time $40,000 - $60,000 per year

    As a Dental Claims Specialist, you will play a critical role in delivering exceptional service to our customers. You will be responsible for managing and processing claims, resolving issues, and providing support to our clients while upholding our commitment to quality and integrity.Follow-up status of outstanding insurance claims, make sure all follow-ups...

  • Claims Operations Manager

    1 week ago

    Makati City, National Capital Region, Philippines beBeeClaims Full time

    Job SummaryThe Non-Life Claims Accounting Team Lead is responsible for the direct supervision and execution of daily accounting processes for all non-life insurance claims. This includes overseeing the verification of claims payments, ensuring the accuracy of loss reserves and reports and leading a team of claims accountants to support the section's...

  • Operations Claims Administrative Support

    1 day ago

    Makati City, National Capital Region, Philippines Pioneer Insurance & Surety Corporation Full time ₱20,000 - ₱220,000 per year

    Job Summary:The Operations Claims Administrative Support role provides essential administrative and operational assistance within the claims department. This position ensures the accurate processing of claims, supports workflow management, and facilitates communication between internal teams and external stakeholders.Key Responsibilities:Review insurance...