Area Manager

6 days ago

Cebu City, Central Visayas, Philippines The Abaca Group Full time ₱1,500,000 - ₱2,500,000 per year

Summary:

The Operations Manager is responsible for the overall vision, direction, and performance of the entire brand across all locations. You lead with strategy, guide long-term planning, and unify execution across departments, balancing guest experience, people development, operational systems, and profitability. As a steward of the brand, your focus is to grow it meaningfully while staying true to its core identity and delivering a guest journey unlike any other.

Reports to:

Operations Director

Direct Reports:

Area Managers

Key Responsibilities:

Strategic Financial Management

  • Lead brand-wide financial planning and budgeting in coordination with Finance and Operations.
  • Coordinate with departments involved with pricing structures, promotion mechanics, and product mix strategies aligned with profitability goals.
  • Monitor sales and cost trends across the brand and identify macro-level risks and opportunities.
  • Drive brand growth with sustainability, innovation, and long-term value in mind.

Operational Strategy

  • Define and maintain brand-wide non-negotiables for store system, cleanliness and compliance.
  • Guide the rollout and refinement of operational SOPs, tools, and audit systems in partnership with relevant departments.
  • Lead root cause analysis for recurring pain points across stores and drive brand-wide resolution strategies.
  • Set standards for reporting, reviews, audits, and cross-functional collaboration.
  • Ensure brand readiness for expansion in terms of scalability, consistency, and infrastructure.

People Learning & Growth Strategy

  • Define the leadership competencies for all brand-level roles and align training accordingly.
  • Lead succession planning and talent development across Area Managers
  • Build a culture of coaching, psychological safety, and performance accountability.
  • Collaborate with HR and Training to align onboarding, certification, and growth pathways with brand expectations.
  • Uphold values-driven leadership and maintain a strong people-first culture at all levels.

Customer Obsession

  • Define the desired guest experience for service, store environment and SOPs and ensure it is embedded in all stores under the brand.
  • Use data, feedback, and market research to enhance the brand's differentiation and relevance.
  • Collaborate with relevant departments to ensure a unified brand journey across all guest touchpoints.
  • Lead innovation in guest experience without compromising operational feasibility or brand integrity.
  • Oversee service audit frameworks and guest satisfaction metrics to guide strategy and coaching.

What we want:

TBADDED

What You Bring to the Table:

  • At least 3 to 5 years of experience in a senior leadership role overseeing multiple restaurant units or an entire brand.
  • Strategic mindset with strong financial acumen.
  • Proven leadership and mentoring skills across levels.
  • Excellent communicator and collaborator.
  • Strong sense of brand, product, and guest experience.
  • Highly organized and analytical with a bias toward execution quality.

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