Senior Operations Manager

2 days ago

San Fernando, Central Luzon, Philippines New York Family Dentistry Full time ₱400,000 - ₱800,000 per year

Key Responsibilities

  • Plan, organize and manage the daily operations of the call center to ensure that patient experience and performance objectives are achieved.
  • Develop and implement efficient and effective call center policies, procedures and systems
  • Ensure that customer calls are answered in a timely manner and quality service is provided;
  • Listen to calls on a regular basis to identify areas of improvement and ensure that staff is trained accordingly
  • Shepard the development of a call center performance metric-based culture – including the preparation and delivery of daily, weekly, and monthly reports.
  • Hire, train, coach, and develop call center staff to ensure that they have the skills, knowledge and confidence to perform their duties effectively.
  • Monitor and manage call center staff attendance, time and leave.
  • Ensure compliance with Philippines labor laws and regulations
  • Work with other departments to ensure that there is a smooth and seamless patient experience.

Qualifications

  • Bachelor's degree in business administration, sales, or related field.
  • At least 10 years of total call center experience, including at least 5 years of experience as a call center manager (or customer service manager or customer support manager).
  • Experience with leading a team of at least 50 employees, with a strong preference for experience with leading a team of 100 employees or more
  • Proven track record of meeting/exceeding performance goals and managing customer service.
  • Have a high speed internet connection and dedicated workspace in order to work from home
  • Knowledge of call center technology and management systems.
  • Healthcare industry experience is a plus, although not required.

General Skills

  • Process Improvement
  • Team Management
  • Operations Management
  • Quality Assurance (QA)
  • Automation Tools (e.g., Flashbot, RPA)
  • Reporting & Data Analysis
  • Customer Relationship Management (CRM) Systems
  • Risk & Compliance Management
  • Project Coordination
  • Training & SOP Implementation
  • Internal & External Audits

  • Associate Operations Manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines Connext Global Solutions Inc Full time ₱800,000 - ₱1,200,000 per year

    Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for an Associate Operations Manager who will be working with Connext's Operations Department...

  • operations manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines AQUINO BASKET SHOP CORPORATION Full time ₱800,000 - ₱1,200,000 per year

    The Operations Manager is responsible for overseeing and improving the day-to-day operations of the organization. This role ensures that business processes run smoothly, efficiently, and in alignment with company goals. The Operations Manager collaborates across departments to optimize productivity, reduce costs, improve customer satisfaction, and support...

  • Operations Manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines Century Properties Management Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Operations ManagerLocation: San Fernando City, PampangaReports to: Property Manager / Condominium Corporation / DeveloperEmployment Type: Full-TimeJob Summary:The Operations Manager is responsible for overseeing the day-to-day operations of the high-rise condominium, ensuring that all facilities, services, and building systems are functioning...

  • Senior manager process improvement

    3 days ago

    San Fernando, Central Luzon, Philippines Kels global ventures Full time ₱1,800,000 - ₱2,500,000 per year

    Reports to: Senior DirectorWork set up: Work Onsite/HybridWork location: Clark, PampangaWork schedule: early night shift to night shift (weekends off)Target start date: before end of NovemberSalary and Benefits:All in Package:180k maximumPerformance incentive - quarterlyRelocation assistance - will be discussed during the interviewMinimum...

  • Operations Manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines Mega Land Prime Estate Corporation Full time ₱800,000 - ₱1,200,000 per year

    OPERATIONS MANAGERWith experience at a managerial level.Oversee day-to-day operations of the branch, including logistics and customer service.Strong knowledge of quality assurance and business improvement processes.Analyze data and use insights to make informed marketing decisions.Strong degree of diplomacy and the ability to work with a range of different...

  • Operations Manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines Welinks internet installation Services Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Must have a Bachelor's degree in Civil Engineering or any related field.A minimum of five (5) years of experience in operations management, preferably in the telecom industry.Strong knowledge in Telecom Projects especially in OSP, ODN, SLI, IBS, OLT and HDD projects.People management and strong leadership skills.Outstanding analytical and time...

  • telco operations manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines FiberHome Phils., Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    • Provides operational and strategic direction to the diverse workforce for the installation and maintenance project, including the cable quality management, both copper and fiber services in the residential and business establishments.• Assumes operations management from concept to implementation phase for communications initiatives; routine inspection...

  • Senior Mortgage Delivery Manager

    5 days ago

    San Fernando, Central Luzon, Philippines Emapta Full time ₱25,000 - ₱1,500,000 per year

    Empower Your Career with a Global Team That Feels Like Home At Emapta, we connect top Filipino talent with world-class companies across industries, empowering professionals to thrive in meaningful, long-term careers. We're more than a workplace-we're a supportive community that values growth, collaboration, and purpose. With cutting-edge technology,...

  • Senior Architect

    2 weeks ago

    San Fernando, Central Luzon, Philippines Crabs N Crack Full time ₱900,000 - ₱1,200,000 per year

    Senior ArchitectRole Summary:Leads the architectural design and planning of company infrastructures, including branches, commissaries, and offices. This role ensures projects are functional, aesthetically consistent with brand standards, cost-efficient, and compliant with all relevant building codes and regulations. The Senior Architect collaborates with...

  • Senior Recruiter

    5 days ago

    San Fernando, Central Luzon, Philippines The Lead Tree - Clark Outsourcing Full time ₱1,200,000 - ₱2,400,000 per year

    Position Title: Senior RecruiterWork Set Up: On - SiteSchedule: 8:00 PM to 5:00 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:The Senior Recruiter is responsible for delivering all facets of recruiting success throughout the Franchise Office. This will be achieved through the development of local...