Retail Operations Manager

5 days ago

San Fernando, Central Luzon, Philippines TechGrove Consultancy Services Inc. Full time ₱1,728,000 - ₱2,016,000 per year

Hello TechStars

We're looking for a dynamic Retail Operations Manager for a fast-growing startup in the vape industry.

The Retail Operations Manager will lead and oversee the retail business operations. This role is critical in ensuring store performance, operational efficiency, customer satisfaction, and overall profitability. The ideal candidate is entrepreneurial, results-driven, and capable of managing end-to-end retail operations, including profit and loss (P&L) responsibility.

Key Tasks and Responsibilities:

  • Operations Management: Oversee day-to-day retail store operations to ensure smooth business flow and consistent customer experience.
  • Sales & Profitability: Drive sales performance, monitor revenue and expenses, and manage P&L to achieve business targets.
  • Inventory Management: Supervise stock levels, purchasing, and replenishment to prevent shortages and overstocking.
  • Staff Leadership: Recruit, train, supervise, and motivate retail staff to deliver excellent service and meet performance goals.
  • Customer Experience: Implement strategies to enhance customer satisfaction, loyalty, and retention.
  • Compliance: Ensure adherence to government regulations, health and safety standards, and company policies.
  • Reporting & Analysis: Generate operational and financial reports, analyze trends, and recommend improvements for growth and efficiency.
  • Process Improvement: Develop and implement standard operating procedures (SOPs) to streamline business operations.
  • Support additional tasks as requested by the superior.

Qualifications:

  • Bachelor's degree in Business Administration, Management, or related field (preferred).
  • At least 3–5 years of experience in retail operations, store management, or a similar role.
  • Strong background in sales management, financial oversight, and P&L accountability.
  • Excellent leadership, communication, and people management skills.
  • Ability to thrive in a startup environment with hands-on operational involvement.
  • Knowledge of retail trends, preferably in lifestyle or consumer goods (experience in the vape industry is an advantage).

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Work Location: In person

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