Customer Support Representative

9 hours ago

Work from Home, Philippines Smart Outsourcing Solution Full time ₱540,000 per year

Remote Customer Support Representative

(Project-Based Contract: February to September)

About the Role

This position is a project-based employment contract from February to September. The role may be extended or converted to a regular position based on performance and business needs.

Comprehensive training will be provided to help you succeed, with continuous updates and support throughout the season.

What You'll Do

  • Handle inbound and callback queue calls, live chats, and email support.
  • Manage an average of 300+ contacts weekly, assisting both customers and service providers on operational issues.
  • Provide clear, empathetic communication and efficient issue resolution related to app navigation, payments, and scheduling.
  • Maintain high-quality service and adherence to company policies and call handling standards.
  • Work within defined performance and productivity metrics while ensuring excellent customer experience.

Work Schedule:

Our operations run Monday–Friday, 6:00 AM–10:00 PM CST, and Saturday–Sunday, 7:00 AM–6:00 PM CST.You will work 8 hours per day, up to 40 hours per week, on a rotating shift schedule.

What We're Looking For

  • Strong empathy and rapport-building skills; able to de-escalate issues with professionalism and tact.
  • Ability to solve problems using all available tools and resources.
  • Excellent active listening, comprehension, and call control.
  • Adaptability and reliability in following schedules and performance expectations.
  • Receptive to feedback and committed to continuous improvement.
  • Team-oriented and works with integrity.

Qualifications

  • At least a high school graduate; some college preferred.
  • Excellent written and spoken English communication skills.
  • Minimum 1 year of BPO experience supporting U.S. customers.
  • Knowledge of Zendesk or other CRM/VoIP systems is a plus.
  • Proficiency in Google Suite preferred.

Technical Requirements:

  • Desktop or laptop with camera (Core i5, 12GB RAM minimum), and noise-canceling headset.
  • Dual monitor setup preferred.
  • Reliable power and internet connection (minimum 25 Mbps, with at least 10 Mbps backup).
  • Preferred ISPs: PLDT or Converge.
  • Dedicated, quiet workspace free from distractions.

Compensation and Benefits

  • Starting Salary: Php 45,000 per month
  • Incentive Pay: Up to an additional $2.00/hour based on performance
  • Statutory benefits in compliance with Philippine law (SSS, PhilHealth, Pag-IBIG, 13th month pay, and applicable taxes).
  • Holiday pay and night differential in accordance with DOLE standards

Job Types: Full-time, Fixed term

Contract length: 6 months

Pay: Php45, Php55,000.00 per month

Benefits:

  • Paid training
  • Work from home

Work Location: Remote

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