Customer Relations Manager

1 week ago

Caloocan City, National Capital Region, Philippines Sweet Dough Global Ventures Inc. Full time ₱900,000 - ₱1,200,000 per year

About the role

This is a full-time role as a Customer Relations Manager at Sweet Dough Global Ventures Inc., based in South Caloocan Metro Manila. As the Customer Relations Manager, you will be responsible for overseeing all customer-facing activities and ensuring a seamless experience for our clients.

What you'll be doing

  1. Manage a team of customer service representatives and ensure high levels of customer satisfaction
  2. Develop and implement strategies to improve customer service processes and policies
  3. Handle complex customer inquiries and complaints, working to resolve issues in a timely and effective manner
  4. Analyse customer feedback and data to identify areas for improvement and implement changes
  5. Collaborate with other departments to address customer needs and concerns
  6. Provide regular reports on customer service performance metrics
  7. Stay up-to-date with industry trends and best practices in customer relations

What we're looking for

  1. Minimum 5 years of experience in a customer relations or customer service management role
  2. Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
  3. Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
  4. Experience in leading and motivating a team of customer service representatives
  5. Proficient in data analysis and reporting to track and improve customer service performance
  6. Knowledge of customer service best practices and industry trends
  7. Degree in Business, Marketing, or a related field is preferred

What we offer

At Sweet Dough Global Ventures Inc., we are committed to providing our employees with a rewarding and fulfilling work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Additionally, we prioritise work-life balance and provide flexible work arrangements to support our employees' well-being.

About us

Sweet Dough Global Ventures Inc. is a leading provider of high-quality bakery products, serving customers across the South Caloocan Metro Manila area. Our mission is to deliver exceptional customer service while continuously innovating and expanding our product offerings. Join our team and be part of a dynamic and growing company that values its employees and strives for excellence.

Apply now to become our next Customer Relations Manager

  • Customer Relations Manager

    5 days ago

    Caloocan City, National Capital Region, Philippines Sweet Dough Global Ventures Inc. Full time ₱300,000 - ₱600,000 per year

    We're Hiring Customer Relations Manager | Donut Park 도넛 공원 Location: CAMANAVA area (Caloocan, Malabon, Navotas, Valenzuela) Department: Customer Relations Reports to: CEO/Owner Supervises: Customer Relations Officers, Chat Support Team Position SummaryDonut Park is looking for a Customer Relations Manager to strengthen and sustain relationships...

  • Customer Relation

    2 weeks ago

    Marikina City, National Capital Region, Philippines Aspiree Inc. Full time ₱540,000 - ₱720,000 per year

    The Customer Relations & Security Manager is responsible for managing customer complaints and finding solutions to customer problems.KRA 1: Customer Relations ManagementSets customer satisfaction goals and monitors performance against them. Collects and reviews customer feedback through various platforms (e.g., email, calls, suggestion boxes).Collaborates...

  • Customer Relations Staff

    2 weeks ago

    Quezon City, National Capital Region, Philippines NISSAN COMMONWEALTH INC. Full time ₱250,000 - ₱350,000 per year

    The Customer Relations Staff/ Assistant manages the front desk reception, assistance of of internal and external customers, excellent handling of incoming phone calls whether inquiry, requests, or complaints, database management, booking customer appointments and providing assistance in Customer Relations' activities or events.Candidate must possess at least...

  • Labor Relations Specialist

    2 days ago

    Caloocan City, National Capital Region, Philippines PH GLOBAL JET EXPRESS INC. Full time ₱600,000 - ₱1,200,000 per year

    Responsible for facilitating employee relations and mediating human resource issues on behalf of the company. Deals with issues related to employee and management relations and works to help employees and management. Work requires coordination with all facets of Human Resources.QUALIFICATIONSDegree in a program of study related to Human Resources, Business...

  • Customer Relations Staff

    2 weeks ago

    Makati City, National Capital Region, Philippines Sumisho Motor Finance Corporation Full time ₱900,000 - ₱1,200,000 per year

    Candidate must possess a 4-year bachelor's degree graduate in Business Studies/Administration/Management, Finance/Accountancy/Banking, Marketing, Others or equivalent.Preferably 6months-1year Experienced Employee specialized in Customer Service or equivalent.Amenable to report in Paseo de Roxas, Makati.Job Purpose:The Primary Role of a Branch Customer...

  • Marine Assistant Operation Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Global Process Manager Inc. Full time $104,000 - $130,878 per year

    ExperienceMinimum of 7 years of related work experience in any related fields in vessel business operations, shipping operations, vessel navigation, and/or machinery.Experience in training/development, process management, and data management is an advantage.2 years in a leadership or Assistant Manager role, overseeing teamsExperienced in managing...

  • Customer Relations Officer

    2 days ago

    Makati City, National Capital Region, Philippines Fagokho Corp. Full time ₱300,000 - ₱600,000 per year

    Job Summary:The Customer Relations Officer under the Marketing Department at Ramen Nagi Philippines is responsible for managing customer interactions to strengthen brand loyalty and enhance the overall guest experience. This role involves handling customer inquiries and feedback across various channels, ensuring timely resolution of concerns, and promoting a...

  • Customer Relation Management Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines DTI-SBCorp Full time

    Qualifications:Bachelor's degree in Business Administration, Marketing, Communication, or any related field.At least 3 years of experience in customer service or administrative supportExcellent verbal and written communication skills.Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).Strong interpersonal skills and attention to...

  • Customer Relations Officer

    3 days ago

    Quezon City, National Capital Region, Philippines United Asia Automotive Group Inc. Full time ₱250,000 - ₱500,000 per year

    PRIMARY RESPONSIBILITIES:The Distributor Customer Relations Officer manages and supports Dealer Customer Relations Officers (CROs) nationwide, ensuring a unified customer service experience, effective resolution of issues, and alignment with company standards.The Distributor CRO oversees Dealer CRO performance, consolidates feedback, and provides strategic...

  • Customer Relation Management Staff

    2 weeks ago

    Makati City, National Capital Region, Philippines DTI-SBCorp Full time

    Qualifications:Bachelor's degree in Business Administration, Marketing, Communication, or any related field.At least 1 year of experience in customer service or administrative support (fresh graduates may be considered).Excellent verbal and written communication skills.Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).Strong...