Customer Relations Manager

1 week ago

Caloocan City, National Capital Region, Philippines Sweet Dough Global Ventures Inc. Full time ₱900,000 - ₱1,200,000 per year

About the role

This is a full-time role as a Customer Relations Manager at Sweet Dough Global Ventures Inc., based in South Caloocan Metro Manila. As the Customer Relations Manager, you will be responsible for overseeing all customer-facing activities and ensuring a seamless experience for our clients.

What you'll be doing

  1. Manage a team of customer service representatives and ensure high levels of customer satisfaction
  2. Develop and implement strategies to improve customer service processes and policies
  3. Handle complex customer inquiries and complaints, working to resolve issues in a timely and effective manner
  4. Analyse customer feedback and data to identify areas for improvement and implement changes
  5. Collaborate with other departments to address customer needs and concerns
  6. Provide regular reports on customer service performance metrics
  7. Stay up-to-date with industry trends and best practices in customer relations

What we're looking for

  1. Minimum 5 years of experience in a customer relations or customer service management role
  2. Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
  3. Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
  4. Experience in leading and motivating a team of customer service representatives
  5. Proficient in data analysis and reporting to track and improve customer service performance
  6. Knowledge of customer service best practices and industry trends
  7. Degree in Business, Marketing, or a related field is preferred

What we offer

At Sweet Dough Global Ventures Inc., we are committed to providing our employees with a rewarding and fulfilling work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Additionally, we prioritise work-life balance and provide flexible work arrangements to support our employees' well-being.

About us

Sweet Dough Global Ventures Inc. is a leading provider of high-quality bakery products, serving customers across the South Caloocan Metro Manila area. Our mission is to deliver exceptional customer service while continuously innovating and expanding our product offerings. Join our team and be part of a dynamic and growing company that values its employees and strives for excellence.

Apply now to become our next Customer Relations Manager

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