Customer Service/Documentation staff

About Us:Top Asia is an HR Consulting and Outsourcing company that provides the right career opportunities for you. We are FOCUSED on people by building a strong camaraderie culture, establishing a professional HR system, investing heavily in people development, and continuously improving employee experience.Candidate Profile:Engage with customers in a...

About Us:Top Asia is more than just a consulting and outsourcing company. We understand that our employees are the driving force behind our success. Our highest-quality HR system enables us to attract top talent. We invest in our employees' growth by providing regular training opportunities. Our dedication to quality is evident in all of our endeavors, and...

Job Description:Acknowledge and email response to clientPhone call (Incoming and Outgoing)Assist walk-in clients - Residents and VisitorsProvide basic information to basic queries related to the project assignment (e.g. available amenities, house rules)Encoding and monitoring customer concernsReceive parcel deliveryIdentify and screen guests by coordinating...

The Network Staff is responsible for managing and maintaining strong relationships with ASP agents and branches nationwide. The role includes renewing SLAs, ensuring compliance, and updating agent profiles and delivery rates. It oversees operational procedures, policies, and performance evaluations to drive efficiency and team development. Key tasks involve...

This is a remote position. Job Highlights:Contract type: Independent Contractor Working Hours: 8:00 AM – 5:30 PM, Monday to Friday The Customer Service Manager (CSM) plays a critical role in shaping the customer experience, leading a team of onshore and/or offshore service representatives, and introducing scalable systems, loyalty programs, and...

The Customer Operations Support's mission is to support Business Development and Key Account Management teams and translate customer needs into execution process, act as the bridge between Front office and IFFO / operation teams.WHAT ARE YOU GOING TO DO?Accounts Management/Handling and Customer Care:Assist Business Development and Key Accounts with visits to...

DutiesCommunicates with customers through various channel including phone, email, and social media or any equivalent channelSet up appointments or clients for their service needs, coordinate arrival of parts orders and clients.Coordinate with service and parts on billing/invoicing/accounts receivable of customers or other accounting related needs of...

Coordinates all activities related to the safekeeping and storage of technical documents drawings, and correspondencesUpdates the monitoring of records/filing chart to ensure that the information is accurate and up to dateGenerates various documents/reports as requiredMake sure that the controlled copies of latest documents are given to the appropriate...

KEY RESPONSIBILITIES:Customer Service Specialist plays a crucial role in helping the Sales team achieve overall monthly objectives by proactively performing customer service functions such as:Order-takingProcessing of paymentHandling of complaintsListing of bad ordersAnswering telephone calls, inquiries or quotationsQUALIFICATION:Candidate must possess at...

This is a remote position. Job Highlights:  Contract type: Independent Contractor Schedule: Project-Based (with potential for regular role by next year), Monday to Friday 8:00am to 5:00pm NSW, 20 hours per week About the Role We are looking for a proactive and detail-oriented Customer Service & Admin Support team member to join our Completions...